Branch Manager

Mariner Finance • Lauderhill, FL

1d • Onsite

About The Position

Mariner Finance is hiring a Branch Manager to lead branch lending, sales, collections, customer service, staff development, and daily operations. The role exercises lending authority, manages existing accounts and branch performance, develops community business relationships, oversees internal controls and expenses, resolves customer and employee concerns, and supports hiring. The manager may also perform routine branch functions such as processing loan applications, collecting payments, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

The position must be performed at the assigned branch, except in an emergency as determined by the company. The regular schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday hours may be required seasonally and as business needs require. The company may change the schedule to address business needs, and working hours depend on the business hours of the time zone serviced.

The position requires frequent sitting for extended periods, reaching with hands and arms, operating computer and phone systems, and talking or hearing. Occasional movement around the workplace and lifting or moving up to 20 pounds are also required. The employee must be physically present in the office and must have close vision and the ability to adjust focus.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, or Economics; or military rank of E-4, W1, O1, or above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Ability to obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Ability to perform work-related tasks at the assigned branch location, except in a company-determined emergency.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Applicable required licenses, in good standing, to sell insurance products offered by the branch.

Responsibilities

• Review and approve applications using lending authority and product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to achieve branch sales and delinquency goals.
• Coach branch staff with actionable feedback to achieve goals, minimize turnover, and foster a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business through networking with local retail and automobile businesses and building community relationships.
• Implement internal branch auditing procedures to control negotiable items and company records held at the branch.
• Approve policy exceptions as authorized by management, considering the exception, customer retention needs, and related factors.
• Resolve customer obstacles relating to products, services, and policies.
• Monitor and approve monthly expenses under the annual business plan, ensuring policies and procedures are followed.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract talent, coordinate and interview candidates, and recommend candidates for vacancies to management.
• Participate in company meetings and professional development activities to maintain competency and awareness of industry trends and changes.
• Perform additional functions as needed to provide consistent customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• All full-time employees receive a benefits package in addition to monetary compensation; details are available on the company benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager