Branch Manager

Valley Bank•Ridgefield, NJ

39d

About The Position

The Branch Manager is accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development. This role ensures exceptional service delivery to all clients within a commercial-oriented branch location. The Branch Manager partners closely with the Business Banker to grow existing Business Banking client relationships and prospect new ones, and works closely with the Middle office to successfully fulfill the needs of Business Banking and Middle Market clientele. This position involves coaching and developing branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities. The Branch Manager observes sales engagements to ensure high-quality customer consultations and effective lead management through Salesforce. They manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy. The role also involves leading and encouraging the identification, escalation, and resolution of potential risks. The Branch Manager fosters a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement. Additionally, they develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Requirements

Ability to prioritize, organize, delegate, and execute.
Must have excellent verbal, written and interpersonal communication skills.
Strong understanding of commercial banking in order to grow and serve relationships.
Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products.
Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
Proficient computer skills.
Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.

Responsibilities

Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
Leads and encourages identification, escalation, and resolution of potential risks.
Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.