Branch Manager-South City (Fyler Ave)

Alliance Credit Union•Saint Louis, MO

3d•Hybrid

About The Position

Alliance Credit Union is seeking an experienced banking manager or a rising star in the financial world ready for a leadership role. As a leader in the St. Louis area financial community, Alliance Credit Union prioritizes its people and community, offering the best in service and rates to its members. The organization fosters an inclusive workplace culture where employees feel respected, valued, and have opportunities to contribute to the Credit Union's success. This role is crucial for developing and retaining branch staff, requiring excellent leadership, attention to detail, and goal-setting abilities. Branch Managers are expected to be enthusiastic, recommend positive changes, and strive for member sales and service excellence, embodying the Alliance Credit Union Brand Promise and Brand Experience.

Requirements

Strong leadership in coaching, motivation, and staff management.
Advanced performance in member transactions and branch operations.
Excellent communication, organizational, and multitasking abilities.
High proficiency in problem solving, decision-making, and time management.
Advanced computer and consumer math skills.
Ensure operational compliance and effective team performance.
Deep understanding of credit union operations, regulations, and services.
Proficient in general ledger use and balancing reports.
In-depth knowledge of policies, procedures, and ethical standards.
Strong grasp of cross-functional roles within the organization.
Confident in recommending products to meet members’ needs.
High integrity, confidentiality, and professionalism.
Member-focused with a friendly, solution-oriented mindset.
Self-motivated, calm under pressure, and team oriented.
Willingness to lead, train, and support others.
Positive, ethical representation of the organization always.

Responsibilities

Oversee daily branch operations, including staff scheduling, workflow, and daily activities to ensure efficiency and service quality.
Provide coaching, evaluations, and training for staff, fostering a positive work culture in coordination with HR.
Recommend credit union services, lead by example in meeting sales and productivity targets, and support marketing initiatives.
Embrace and model Plus One service standards, handle escalated member complaints, and ensure high levels of satisfaction.
Ensure accuracy and timeliness of branch reports, computer entries, audits, and adherence to credit union policies and procedures.
Maintain a safe branch environment, oversee cash operations, lead robbery prevention training, and act as a back-up Security Officer.
Serve on the ATM Response Team and transport cash within bonding limits; respond to ATM issues including after-hours.
Recommend and implement changes to enhance office efficiency and service delivery.
Monitor income and expenses against budget; suggest strategies to optimize revenue and control costs.
Provide backup leadership to other branches and assist in special projects or extended scheduling needs as directed by senior management.

Benefits

Competitive pay and yearly merit increases
Full benefits package including medical (as low as $12/week), dental, and vision.
HRA & FSA
Employer paid life insurance and disability benefits (STD & LTD)
401K with an 8% employer match
11 paid Holidays
Generous PTO (starting at 15 days per year) and 2 service days per year.
An Employee Assistance Program (EAP)
Annual bonuses
Employee events, birthday celebrations, and much more!