Branch Manager

Langley Federal Credit Union • Glen Allen, VA

60d • Onsite

About The Position

Langley Federal Credit Union is seeking a full-time Branch Manager to work on-site at their Short Pump Branch in Richmond, VA. The Branch Manager is responsible for managing Branch Services staff, providing impeccable service to members, and ensuring exceptional service quality through training on consultative selling. This role involves ongoing coaching and development of staff, overseeing overall branch operations, and driving new business through community outreach and networking. Langley Federal Credit Union is a large and growing organization with a commitment to being the best place to work, offering a comprehensive benefits package and opportunities for career growth.

Requirements

• Bachelor's degree in a related field or four years of experience in a financial institution or sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• Four years of financial institution experience is required.
• Two years of supervisory experience required.
• Employees in this position are required to obtain and maintain a valid Notary Public commission within six (6) months of their hire date as a condition of continued employment.

Nice To Haves

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassador – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learner – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Responsibilities

• Grow market share of loans and deposits.
• Conduct business development activities that help form and expand member relationships.
• Represent Langley in the community at civic and professional events.
• Drive branch results that align with the achievement of Success Sharing goals.
• Support and coach the sales and service culture at all times by providing individual and team coaching weekly and monthly.
• Supervise operational and administrative activities to include payroll, scheduling, balancing, opening, and closing activities.
• Deliver on-going feedback on staff performance and development.
• Foster teamwork by professionally interacting with peers, supervisors and other Langley employees.
• Actively participate in cross departmental collaboration to ensure effective and efficient communication.
• Participate in ongoing evaluation of processes and procedures to ensure the member experience is met.
• Assist in the development and implementation of cross departmental initiatives improving efficiencies and processes throughout the Credit Union.
• Process consumer loan products and services ensuring compliance with Federal Regulations and Credit Union policies and procedures to include personal, auto, home equity line of credit, and credit cards.
• Process all types of transactions for members including, balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
• Complies with all Credit Union policies and regulatory requirements.

Benefits

• Affordable medical, dental, and vision plans
• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.
• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.
• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager