Branch Manager

Citizens Bank & Trust • Dundee, FL

32d • Onsite

About The Position

The Branch Manager is a key leader responsible for driving the success of the branch through effective team management, operational oversight, and customer relationship building. This role requires a results-oriented leader who fosters a positive work environment, supports staff growth, and ensures the branch consistently delivers exceptional service.

Requirements

• High school diploma or equivalent required
• 3–5 years of progressively responsible banking experience, including supervisory experience.
• Thorough knowledge of branch operations, lending policies, and customer service.
• High energy, results-driven, professional, and self-motivated.
• Strong leadership, coaching, and team development skills.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Word, Excel, Outlook, and general office technology.
• Strong problem-solving, organizational, and multitasking abilities.
• Ability to maintain confidentiality and exercise sound judgment in high-pressure situations.
• Committed to community involvement and representing the bank positively.

Nice To Haves

• college degree preferred

Responsibilities

• Lead, mentor, and supervise branch staff, including hiring, training, scheduling, and performance management.
• Drive loan and deposit growth while ensuring adherence to service standards and bank policies.
• Maintain knowledge of bank products, services, and operational procedures.
• Monitor branch performance through daily, weekly, and monthly reports.
• Manage branch security, including key and access control, vault procedures, and alarms.
• Oversee branch budgeting and financial performance.
• Handle customer escalations, open and maintain relationships, and make business development calls.
• Process loan applications in accordance with bank policies and regulatory requirements.
• Collaborate with other lines of business and bank subsidiaries to maximize customer solutions.
• Support audits, examinations, and compliance initiatives.
• Represent the bank in the community through civic engagement and participation in bank-sponsored events.
• Provide recommendations on operational policies and branch processes to senior management.
• Perform additional duties as assigned to support branch and bank goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED