Branch Manager

Farmers National Bank of Canfield•Genoa Township, OH

12d•Onsite

About The Position

The Branch Manager directs the overall activities of the branch to achieve superior customer service, meet branch goals, earn a fair return for shareholders, and maintain and acquire productive, diverse, and creative employees. The role involves investing time and money in personnel for their learning and growth, ensuring they become well-rounded employees who enjoy working for the company.

Requirements

High School diploma or General Education degree (GED)
NMLS certification required (or obtained upon hire)
Three (3) years experience as a Branch Manager and/or equivalent management experience
Ability to use a calculator, telephone, any related office equipment, and have knowledge of computers and applicable programs
Ability to contact outside vendors for branch maintenance issues
Ability to return calls and follow up with customers for troubleshooting, quoting interest rates, complaints, and suggestions

Nice To Haves

College degree preferred
previous banking management preferred

Responsibilities

Ensure that all branch personnel understand the overall company objectives as well as their individual branch objectives, and that they work together to achieve the stated objectives
Consistently meet and exceed branch goals in order to progress to the next branch tier
Make regular out-of-bank calls on business prospects to generate new customers
Know all the features and benefits of the bank’s products and services in order to efficiently train and motivate staff to cross-sell
Awareness of competing bank’s products, promotions, and operations, and to effectively make recommendations to gain strength within that market
Coordinate with marketing to promote sales campaigns, product promotion and development, and to assure a professional lobby appearance consistent with all branches
Ability to open any type of bank account and explain services and charges when needed
Interview loan applicants and extend credit on commercial, mortgage, and consumer loans, within their lending authority. Make recommendations to Senior Officers on larger loans
Adhere to and follow loan policies and procedures as stated in our FNB Loan Policy and Procedures manual
Maintain strong communication to branch supervisors to ensure that all daily, weekly, and monthly reports regarding operations and productivity are completed
Maintain strong communication and documentation to ensure that personal objectives, personal performance reviews, and Human Resources documents are delivered and reviewed in a timely manner
Responsible for interviewing, selecting, developing & retaining Branch Staff as necessary
Hold weekly sales meetings to review products for branch development, sales goals, and overall bank profitability
Control salary and staffing costs to ensure branch's efficiency
Enforce branch security regulations as stated in the FNB Security Policy Manual
Maintain the customer records of the branch in accordance to FNB security and retention schedule
Resolve customer complaints and inquiries in a timely and efficient manner
Willingness and flexibility to attend and participate in community, networking and banking events directly related to business development, during and after regular business hours
Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
Regular, predictable attendance is an essential requirement of this position
Complete other duties as assigned