Branch Manager

CUA • Halifax, NS

34d • Onsite

About The Position

Members of the CUA Team work to create and deliver a great banking experience to over 25,000 individuals and businesses across Nova Scotia. The CUA Difference is a combination of flexible products, personalized service and quick decisions made and delivered by people who know and love our Province. CUA’s continued growth and member satisfaction reflects a team of committed problem-solvers who think big and outside the box to help others take a step forward in their financial health. If you are excited about the opportunity to help people achieve what matters most, while changing the way people think about banking, consider the following role.

Reporting to the Director, Retail Services, the Branch Manager is responsible to lead the branch team in exceptional service, sales results, business development activities and people management. The position is accountable for: 1. executing all aspects of the Member Experience Model; 2. acquiring, retaining and growing the membership base; 3. motivating, coaching and developing the skills and competencies of staff; and, 4. achieving all established branch business and operational targets.

Requirements

• Proven ability to lead a sales and service team in the development and performance of all branch sales activities and to generate and maintain maximum business volumes and related revenues, consistent with the objectives of CUA.
• Experienced in leading, coaching, motivating and rewarding staff in meeting or exceeding business targets.
• Highly energetic with a strong sales orientation as well as the ability to ensure exceptional service for all current and prospective member interactions.
• Strong community leader, actively provide and promote CUA through effective outreach and involvement that aligns with CUA’s strategic priorities.
• Possess an undergraduate degree or diploma with an emphasis in Business or Commerce, with a minimum of six years relevant experience, including three to five years supervisory experience, in a financial institution; or equivalent combination of training or experience.
• Expert in general banking services, including detailed knowledge of financial products and services.
• Strong experience in financial advice and plan
• Excellent leadership, management and communication skills.
• Superior sales and sales management skills with a proven record of results.
• Strong business development skills.
• Strong service orientation, focused on achieving exceptional service standards.
• Proven ability to lead a team and to help them achieve their full individual and collective potential.

Responsibilities

• Executing all aspects of the Member Experience Model
• Acquiring, retaining and growing the membership base
• Motivating, coaching and developing the skills and competencies of staff
• Achieving all established branch business and operational targets
• Lead the branch team in exceptional service, sales results, business development activities and people management

Benefits

• competitive benefits and compensation commensurate with experience and qualifications

What This Job Offers

• Job Type: Full-time
• Career Level: Manager