Branch Manager

Shore United Bank • Rehoboth Beach, DE

28d • $65,700 - $84,500 • Onsite

About The Position

Shore United Bank is seeking a Branch Manager to join their team. The Branch Manager leads branch operations to meet the financial needs of customers while driving growth, managing risk, and delivering an exceptional customer experience. This role is responsible for coaching, motivating, and developing a high-performing team, ensuring operational excellence, and achieving branch goals and business objectives.

Requirements

• A minimum of 3 years’ experience in a branch management and supervisory role
• Prior experience in a business development capacity
• Prior experience in a leadership role with demonstrated ability to coach and mentor a successful team.
• Federal NMLS License required, or ability to get licensed following hire

Responsibilities

• Manage and oversee the daily operations of the branch.
• Work with management in establishing growth, sales, and profit objectives for the branch. Provide input regarding these objectives and to the way performance will be measured and controlled.
• Ensure the office is compliant with operating policies, procedures, and outside regulatory requirements.
• Provide superior customer service through conversation to identify additional client needs.
• Serve as an active member of the office customer service team; answers in-person and telephone inquiries; may open new accounts and assists customers with changes as needed.
• Promote the growth of the branch office and to accomplish the objectives of attracting new business including recognizing sales opportunities for other banking products and service, cross-selling, and developing staff to maximize selling and service skill through consistent coaching and feedback.
• Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
• Make Business Development calls to prospective new customers and to current customers to enhance their financial wellbeing.
• Develop strong partnerships with and Operations Leaders, Financial Advisors, Small Business colleagues and other line of business partners focusing on customer acquisition and deepening the relationship of current customers.
• Provide investigation, analysis, and resolution to customer problems/concerns; assure customer needs are met.
• Participate in community activities & networking events to promote the organization and to build relationships.
• Attend, Lead Branch Team huddles & meetings as scheduled.
• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Monitor, approve, and manage employee timekeeping for payroll.
• Provide constructive and timely performance evaluations for positions directly supervise.
• Provide recommendations for promotion and salary adjustment as appropriate.
• Handles discipline and termination of employees in accordance with company policy.
• Partner with HR to recruit, interview, hire, and train new staff for the branch as needed.
• Keep personnel informed and updated of pertinent policies and procedures.
• Meet one on one with the team on a regular basis to develop and mentor staff.
• Conduct branch team meetings and morning huddles on a regular basis.
• Ensure goals and objectives are clearly communicated with branch staff and provide guidance to meet these goals and objectives.

Benefits

• health
• dental
• vision
• company-paid life insurance
• mental health well-being
• company paid short-term and long-term disability
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• employee banking services
• loan discount program
• career development program
• Employee Assistance Program
• wellness initiatives
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager