Branch Manager

PNC Bank•Princeton, NJ

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's Central Jersey retail organization, you will be based in Princeton, New Jersey at the Nassau Street location. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Branch Manager manages priorities through planning and execution to drive all aspects of branch performance. This role drives revenue and customer loyalty through consultative interactions with clients, offering solutions that help them achieve financial well-being. The manager creates a differentiated customer experience, making banking easy in an omni-channel environment, and leads and influences the agenda of a broad range of eco-system partners. They are accountable for risk management and compliance in a complex business environment and are responsible for building a high-performing team through attraction, on-boarding, coaching, and development of branch team members.

Requirements

5+ years of related experience
At least 2 years of previous supervisory experience
Ability to pass additional background checks as required by Consumer Financial Protection Bureau regulations

Nice To Haves

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Delegation
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management

Responsibilities

Manages priorities through planning and execution to drive all aspects of branch performance.
Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
Creates a differentiated customer experience, making banking easy in an omni channel environment.
Leads and influences the agenda of a broad range of eco-system partners.
Accountable for risk management and compliance in a complex business environment.
Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty.
Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships.
Drives business banking results primarily through business development and community involvement activities.
Coaches to consultative selling to drive results and enable customer financial well-being.
Has foundational understanding of balance sheet and income statement.
Leads, coaches and ensures the delivery of a differentiated client experience.
Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Leads effective problem resolution, making banking easy for customers.
Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
Drives the employee experience.
Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
Makes talent development a priority for all branch team members.
Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive workplace.
Manages operational, human capital, reputational and business risk.
Exercises leadership, authority and sound decision making to mitigate sales practice risk.
Ensures compliance with regulatory guidelines and adherence to established policies and procedures.