Branch Manager

Blue Federal Credit Union•Cheyenne, WY

21h•Onsite

About The Position

At Blue, we discover pathways to realize your possibilities! Our Branch Manager is responsible for managing and directing all activities of the branch to meet organizational, financial, operational, and growth plans. They are also responsible for maintaining a cohesive, highly motivated, well-trained branch staff that provides superior member service and builds member loyalty.

Requirements

Five years to eight years of similar or related experience, including preparatory experience.
A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
A significant level of trust, credibility and diplomacy is required.
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Ability to exercise judgment, employ initiative, implement programs, and guide/lead others towards work goals.
Demonstrated effective planning, organizational, and problem-solving skills.
Demonstrated ability to communicate effectively, orally and in writing, and interpret complex oral and written instructions.
Demonstrated skills in managing multiple priorities.
Skill in resolving member problems and developing/maintaining community relations.
Experience with member/customer service operations to include understanding of effective member service philosophy.
PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.).
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs. (full coin bags).
Must be capable of climbing / descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Must be capable of regular, reliable and timely attendance.
Must be able to perform job functions independently and work effectively either on own or as part of a team.
Must be able to plan and direct the work activities of self and others.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic financial calculations with extreme accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Responsibilities

Managing and directing all activities of the branch to meet organizational, financial, operational, and growth goals in addition to ensuring the branch provides superior member service while building member loyalty.
Maintaining a cohesive, highly motivated, well-trained branch staff.
Managing employee performance to include coaching, training, conducting regular employee observations, provides effective feedback, assists staff with building action plans to meet assigned scorecard and developmental goals.
Authors and delivers annual and mid-year reviews, collaborates with Human Resources for hiring, corrective counseling and action plans as appropriate.
Monitoring branch operations and activities to identify opportunities for enhancement of policies, process, procedures, products and pricing.
Developing and making recommendations for these improvements to maximize cost, efficiencies and provide consistent quality service to members.
Ensuring that the branch is in compliance with credit union regulations and procedures, federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
Ensuring branch compliance with all security, safety, and emergency preparedness procedures.
Performing annual required training as needed.
Taking appropriate steps to correct unsatisfactory conditions or violations.
Occasionally approving and denying consumer loans for the branch within assigned underwriting authority in accordance with lending policies, procedures and guidelines.
Identifying missed cross-selling opportunities and coaching staff on potential benefits to members.
Assisting staff or members in researching and solving complex account problems in a timely manner with appropriate follow-up.
Performing Financial Specialist duties on an as needed basis, filling in for peak schedules or for any absence or shortage in the branch.
Preparing monthly branch reports and completing projects and assignments within timelines.
Attending scheduled management meetings and trainings.
Holding frequent staff meetings and daily huddles to recognize employee achievements, discuss areas needing improvement, goal status, changes in procedures, new developments or services and to present general information.
Collaborating with the Business Development and the Community Relations team to help support credit union and community events, sponsorships, on-site select employee group functions, including membership drives, benefit fairs, and financial seminars.
Complying with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.