Branch Manager

Farmers Logo 2022•Chesterland, OH

4d•Onsite

About The Position

The Branch Manager directs the overall activities of the branch to achieve objectives related to superior customer service, meeting branch goals, earning a fair return for shareholders, and maintaining and acquiring productive, diverse, and creative employees. The role involves investing time and money in personnel for their learning, growth, and development, ensuring they become well-rounded employees who enjoy working for the company.

Requirements

High School diploma or General Education degree (GED).
NMLS certification required (or obtained upon hire).
Three (3) years experience as a Branch Manager and/or equivalent management experience.
Ability to use a calculator, telephone, any related office equipment, and have knowledge of computers and applicable programs.
Ability to contact outside vendors for branch maintenance issues.
Ability to return calls and follow up with customers for troubleshooting, quoting interest rates, complaints, and suggestions.
Regular, predictable attendance is an essential requirement of this position.

Nice To Haves

College degree preferred.
Previous banking management preferred.

Responsibilities

Ensure that all branch personnel understand the overall company objectives as well as their individual branch objectives, and that they work together to achieve the stated objectives.
Consistently meet and exceed branch goals in order to progress to the next branch tier.
Make regular out-of-bank calls on business prospects to generate new customers.
Know all the features and benefits of the bank’s products and services in order to efficiently train and motivate staff to cross-sell.
Be aware of competing bank’s products, promotions, and operations, and to effectively make recommendations to gain strength within that market.
Coordinate with marketing to promote sales campaigns, product promotion and development, and to assure a professional lobby appearance consistent with all branches.
Open any type of bank account and explain services and charges when needed.
Interview loan applicants and extend credit on commercial, mortgage, and consumer loans, within their lending authority.
Make recommendations to Senior Officers on larger loans.
Adhere to and follow loan policies and procedures as stated in our FNB Loan Policy and Procedures manual.
Maintain strong communication to branch supervisors to ensure that all daily, weekly, and monthly reports regarding operations and productivity are completed.
Maintain strong communication and documentation to ensure that personal objectives, personal performance reviews, and Human Resources documents are delivered and reviewed in a timely manner.
Responsible for interviewing, selecting, developing & retaining Branch Staff as necessary.
Hold weekly sales meetings to review products for branch development, sales goals, and overall bank profitability.
Control salary and staffing costs to ensure branch's efficiency.
Enforce branch security regulations as stated in the FNB Security Policy Manual.
Maintain the customer records of the branch in accordance to FNB security and retention schedule.
Resolve customer complaints and inquiries in a timely and efficient manner.
Attend and participate in community, networking and banking events directly related to business development, during and after regular business hours.
Accommodate branch staffing requirements in order to service needs.
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures.
Maintain compliance with all appropriate rules and regulations.
Complete other duties as assigned.