Branch Manager

Fairstone Bank • Yellowknife, NT

16d • Onsite

About The Position

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services. Are you looking for a rewarding career? Fairstone is hiring a full-time Branch Manager in our Yellowknife, Northwest Territories branch. If you’re seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you. Apply now.

Requirements

• College diploma preferred (BS/BA with coursework in Business)
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
• Excellent interpersonal and customer relationship building skills
• Strong communication skills to communicate with all levels of employees, managers and customers
• Demonstrated effective verbal, written and listening skills
• Be a self-starter, proactive and display initiative
• Ability to work flexible hours in a fast-paced environment and managing multiple priorities

Responsibilities

• Leading the overall success of the branch by maintaining and optimizing branch profitability
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams
• Ensuring high employee engagement and developing individual development plans
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
• Acting as a Fairstone ambassador in local communities and projecting a positive company image

Benefits

• Competitive hourly rate plus an incentive plan based on performance.
• Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Group Retirement Savings Plan with up to 7% employer match.
• Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Education Assistance Program and Fairstone Academy for training and skill development.
• Parental leave top-up program to help you during life’s big moments.
• One paid volunteer day to give back to causes that matter to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree