BRANCH MANAGER

FIRST ENTERPRISE BANK•Oklahoma City, OK

28d•Onsite

About The Position

The Branch Manager is responsible for leading all aspects of branch performance, including team development, customer experience, operational excellence, and business growth. This role serves as both a leader and active contributor, ensuring the branch operates efficiently while building strong relationships within the community. This position plays a key role in fulfilling the bank’s purpose of building meaningful relationships as we invest in our communities by delivering exceptional service, fostering trust, and supporting local growth. Core Values in Action This role is expected to consistently demonstrate the bank’s core values: Courage – ”We stand with Courage to overcome challenges by aligning our actions with our values.” Compassion – ”We embody Compassion through empathy and acts of kindness.” Wisdom – ”We offer our collective Wisdom in service of others.”

Requirements

Strong leadership, coaching, and team development skills
Excellent verbal and written communication
Sound judgment and decision-making ability
Ability to adapt to change and guide others through change
Strong organizational and problem-solving skills
Proficiency in Microsoft Office and banking systems
Bachelor’s degree or equivalent work experience required
Minimum of 5 years of experience in a financial institution

Nice To Haves

Prior management or supervisory experience preferred
Bilingual skills are a plus

Responsibilities

Supervise, coach, and develop branch staff, including tellers and personal bankers
Set clear expectations, performance goals, and accountability standards
Conduct performance reviews and provide ongoing feedback and coaching
Foster a positive, inclusive, and service-driven team culture
Address performance concerns in a timely and professional manner
Ensure a high level of customer service and relationship-based banking
Resolve escalated customer concerns with professionalism and care
Build and maintain meaningful relationships with customers and community members
Promote a customer-first culture aligned with the bank’s purpose
Actively participate in business development activities, including calls, networking, and community events
Partner with lenders, treasury, and other departments to grow deposits and lending relationships
Identify opportunities to expand the branch’s customer base and community presence
Oversee daily branch operations, including opening/closing, cash handling, and transaction processing
Ensure accuracy, efficiency, and adherence to internal procedures
Assist with teller functions as needed, including overrides and balancing
Review teller activity, vault balances, and operational reports
Ensure adherence to all banking regulations and internal policies (including CRA, AML/CFT, and audit requirements)
Monitor for fraud, suspicious activity, and operational risk
Maintain audit readiness and support internal and external reviews
Ensure proper documentation and internal controls are consistently followed
Manage branch budget, expenses, supplies, and purchasing
Review and approve employee timecards and expense reports
Monitor reports (e.g., NSF activity) and communicate relevant information to leadership
Ensure timely and accurate completion of required reporting
Maintain effective communication with operations and leadership
Participate in management meetings and provide updates on branch performance
Collaborate with internal partners to support overall bank strategic initiatives