Branch Manager

FSS Technologies•Indianapolis, IN

1d•Hybrid

About The Position

The Branch Manager oversees the day-to-day operations of the branch and is responsible for its performance, service quality, team, and financial results. The Branch Manager works closely with senior leadership to set and carry out operational goals that align with the company’s mission, vision, and values. This role requires hands-on leadership, strategic thinking, and a commitment to delivering high-quality service to every customer.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
Proficient with FieldHub.
Proficient with HubSpot.

Nice To Haves

Bachelor’s degree in business administration or a related field preferred.
Formal leadership training.

Responsibilities

Drive the sales team daily to reach their quotas and performance goals.
Oversee the daily workflow of the branch.
Oversee daily operations and make adjustments as necessary to ensure customers receive the highest level of service.
Conduct 15-minute team meetings each day.
Conduct weekly branch meetings on Monday mornings.
Pull work order reports from FieldHub daily to confirm that work orders are being closed.
Manage the annual budget and ensure the budget is maintained.
Develop and implement effective sales strategies.
Build lasting relationships with customers by understanding their needs and anticipating future demands.
Conduct one-on-one feedback sessions with associates every two weeks.
Promote a company culture that supports morale and performance in line with the company’s Mission, Vision, and Values.
Monitor the performance of the operations team and provide feedback and coaching to improve productivity and performance.
Report on sales results and present data-driven strategies to the team and senior leadership.
Attend and support key and major account meetings.
Complete at least three (3) hours per week of leadership, management, or self-improvement training.
Check Call Back, Service, and Install flows daily. This includes checking work order status and making sure work orders are closed and managed daily.