Branch Manager

FreeStar Financial Credit Union • Clinton Township, MI

94d • Onsite

About The Position

FreeStar Financial Credit Union is looking for a dynamic and passionate Branch Manager to lead our teams to success at our Clinton Township Branch. This role actively engages in activities supporting efficient and compliant branch operations, coaching, and leadership strategies to support the credit union's mission, vision, strategic plan, and goals. The Branch Manager plays a key role in building and maintaining member relationships, driving operations, effective team member development, ensuring exceptional member service, and branch goal achievement.

Requirements

• Two to Five years of similar or related experience, including time spent in preparatory positions.
• A high school degree or GED is required.
• Proficiency in the Microsoft suite of products including Word, Excel, Outlook and PowerPoint.
• Demonstrated ability to process and analyze loan applications.
• Demonstrated knowledge of business, personal, and insurance products and services.
• Demonstrated ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, and ratios).
• Demonstrated ability to consult, provide member services, and achieve relationship sales objectives by anticipating and understanding member's needs and recommending products that will benefit them.
• Demonstrated problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
• Proficiency in leading, coaching, developing, and holding team accountable.
• Ability to be bonded.
• Ability to obtain Michigan Credit Insurance License.
• Ability to obtain and maintain NMLS ID.
• Ability to obtain and maintain notary designation.

Responsibilities

• Lead, coach, and develop the branch team to meet goals and deadlines, including ensuring team members meet monthly minimum performance expectations.
• Coach team to maintain strong product knowledge through frequent observations, work inspection, and providing regular feedback.
• Ensure teller and member transactions are processed accurately, efficiently, and within established compliance and credit union guidelines.
• Actively follow-up and review branch activities to ensure compliance.
• Demonstrate leadership by teaching the branch team to service all members with their questions and concerns and to improve the financial lives of our membership.
• Motivate, coach, train, and develop the branch team, holding them accountable to the service promises, mission, vision, goals, and productivity standards defined by the Credit Union.
• Assist with member escalations to resolve concerns and issues.
• Control, manage, and coordinate branch operation activities, including scheduling, maintaining adequate staffing, directing work, cross-training, reporting, and overseeing loan, teller, and member services operations.
• Conduct check-ins and provide input in department-level sales/training meetings where goals are actively discussed, set, and reviewed.
• Provide superior service to member requests by assisting them with teller transactions, new account openings, loan originations, and other account service requests.

Benefits

• 4 weeks PTO available in the first year
• 401k with up to a 6% match
• Up to a 5% year-end bonus
• Quarterly incentive program
• Up to a 5% annual incentive
• Competitive compensation structure which rewards the contributions of our team members
• Opportunity to expand skillset and develop professionally
• Credit Union culture that makes an impact in the community
• Organization that appreciates and promotes having balance in your life

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED