Branch Manager

Johnstone Supply LLC•Gainesville, FL

1d•Onsite

About The Position

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has an opportunity for a Branch Manager. With over 470 branches and 6 distribution centers, Johnstone works with major companies to provide contractors with quality products and service. This role emphasizes relationship-building and offers growth opportunities. The Branch Manager is responsible for directing, promoting, and coordinating branch operations to ensure outstanding customer service, optimize market share, achieve operational productivity, and meet the branch's annual budget and goals. This includes managing financial performance, operational budgets, inventory, capital expenditures, staffing, transportation, quality, productivity, customer service, safety, regulatory affairs, facility organization, training, administration, and security. The position fosters a business culture that is friendly, proactive, helpful, and exceeds customer expectations. The role is based at the Gainesville, Florida Branch.

Requirements

High school diploma or general education degree (G.E.D.)
5+ years related experience and/or training; or equivalent combination of education and experience.
Minimum of 1 year directly managing a large team of employees in a wholesale operations setting.
Experience operating forklift and other warehouse equipment safely and competently.
Experience with inventory management systems.
Experience with OSHA safety regulations and procedures.
Valid driver’s license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a motor vehicle under applicable state and federal laws and FMCSA regulations.
Forklift certification required, or willingness to obtain on the job.
Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales.
General knowledge of the HVACR industry, contractor customer needs, and product applications.
General knowledge of inventory management systems and principles, including procurement, storage, forecasting, and handling dead inventory.
Knowledge of marketing and showroom merchandising techniques to drive sales.
Knowledge of financial operations, including profit and loss, costs of operation, return on investment, and budgets.
Ability to read and demonstrate basic mathematical and financial analytical skills.
Ability to use common spreadsheet tools (Microsoft Excel, pivot tables, charting) and interpret financial reports.
Knowledge of governmental regulations as applied to product distribution, including OSHA regulations, Workers’ Compensation, Hazardous Materials Handling, and DOT requirements.
Ability to work safely in all job tasks.
Skill in operation of power equipment, including forklift, electric pallet jack, and cherry picker.
Ability to operate a lift gate safely and effectively.
Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.
Ability to efficiently utilize necessary technology to complete tasks, such as RF equipment, ERP software, and company computers.
Ability to thrive in an ambiguous environment under stressful conditions.
Ability to develop and implement operational plans.
Ability to lead teams based on company and departmental goals.
Capable of motivating positive behaviors amongst team members.
Ability to communicate information across different individuals, departments, and external parties in order to influence attitudes and actions.
Knowledge of human resource management principles, including hiring, training and orienting, coaching, and evaluating employees, as well as providing discipline when necessary.
Ability to plan, organize, and direct the activities of subordinates.
Strong ability to multitask; skilled at prioritizing work, managing time, and working efficiently.
Strict attention to detail, highly organized, and works with a sense of urgency.
Project management skills: establishing objectives, timelines, and deadlines; action planning to meet deadlines; evaluating current and future positions.
Proactively seeks opportunities for optimizing processes and systems.
Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.
Ability to get along with others in the workplace and resolve issues by working cooperatively and professionally; strong customer service skills.
Ability to demonstrate considerable tact and diplomacy in dealing with others and maintain relationships.
Ability to maintain confidentiality of information as appropriate.
Ability to develop efficient work procedures, complete paperwork, and write necessary documentation, including procedure manuals, reports, business correspondence, and marketing pieces.
English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

Nice To Haves

Bachelor’s degree preferred.
Experience managing inventory control.
Knowledge of HVAC wholesale industry, principles, and practices.

Responsibilities

Ensures customers receive prompt, professional service both in person and over the phone by establishing standards, monitoring interaction quality, and enforcing standards.
Works directly with customers during busy times or with key customer accounts.
Develops relationships and rapport with customers to establish win-win partnerships.
Works in conjunction with Outside Sales staff to determine customer needs, develop sales programs and promotions, and implement established programs.
Provides information regarding customer buying habits/needs to Outside Sales on a regular basis.
Maintains the highest standards in cleanliness and appearance of the showroom, warehouse, and exterior of the facility.
Ensures showroom merchandising and appearance contribute to sales goals.
Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
Fosters a cohesive and productive team through collaboration, inclusion, and teamwork.
Establishes, communicates, and models performance expectations for all team members.
Ensures expectations are met by monitoring reports, gathering feedback from customers, observing performance, and taking corrective action or rewarding employees as appropriate.
Conducts formal mid-year and annual performance reviews and provides informal coaching throughout the year.
Ensures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by holding regular meetings and continually providing information and status reports.
Ensures team members have the knowledge and skills needed to perform their jobs by providing regular training.
Provides learning opportunities to develop employees for promotion.
Maintains department staff by interviewing and hiring qualified candidates within established processes and guidelines.
Ensures adequate staffing levels to meet business needs by establishing work schedules, approving vacation, and cross-training employees to fill in when needed.
Ensures the safety of the workforce by clearly communicating and supporting the company’s safety programs and specific safety initiatives to all levels of personnel and management; observes and coaches employees in complying with safety rules; removes safety obstacles; complies with all governmental regulations including OSHA, Worker’s Compensation, Fire, and MSDS; and ensures all equipment is maintained and operated in a safe manner, including the training and certification of employees designated to operate equipment.
Ensures compliance at the branch level with all company employment policies and applicable state and federal employment laws.
May mentor, train, and support other Branch Managers if assigned.
Establishes, in conjunction with leadership, sales and profitability goals for the branch.
Owns the P&L (Profit & Loss) for the branch.
Develops and implements operating plans and budgets to meet goals.
Regularly monitors performance against goals and takes corrective action where necessary.
Ensures product pricing meets profitability targets by reviewing costs, pricing decisions, and taking corrective action where necessary.
Manages branch inventory to ensure security, accuracy, and ability to meet customer product requirements.
Ensures cycle counting program is implemented per established procedures.
Oversees product returns and warranty processing, balancing customer requests with company guidelines and procedures.
May oversee warehouse and delivery operations, including receiving, labeling, put-away, and order fulfillment.
Creates and monitors delivery schedules to ensure accurate, on-time delivery of product.
Ensures the security and proper maintenance of all branch property, equipment, and other assets by developing security systems and procedures, and implementing a regular schedule of equipment maintenance.
Controls branch operational costs, including labor, supplies, freight, utilities, etc. to ensure overall branch profitability.
Balances cash drawer daily and prepares daily bank deposit.
Ensures leadership is up-to-date regarding branch operations by continually providing status reports.
May represent Johnstone Supply at trade associations, events, and local meetings.
Performs all other duties as assigned.
Each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Benefits

Competitive wage
Medical coverage
Dental coverage
Vision coverage
Options for supplemental care
Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance
Employer paid short-term disability
Voluntary long-term disability
Voluntary accident insurance
Voluntary critical illness insurance
Voluntary hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution
Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program