Branch Manager

Coastal States Bank•Atlanta, GA

1d•Onsite

About The Position

The Branch Manager I leads the branch and is accountable for operational excellence, compliance, staff development, client satisfaction, branch growth, profitability, community presence, and strategic execution. The role manages the retail banking team and serves as Coastal States Bank’s primary representative in the community, upholding the bank’s Core Values of Character, Commitment, Service, Trust, and Community. This is a full-time position in a professional branch setting at Akers Mill in Atlanta, Georgia. The role requires on-site work Monday through Friday and is not remote or hybrid. Pay is commensurate with qualified experience. The position requires adherence to state and federal banking regulations and policies, as well as BSA, AML, KYC, privacy, audit, compliance, and security standards. Duties and responsibilities may change, and the role is at will.

Requirements

High school diploma or equivalent required.
Knowledge of basic math.
Experience leading and mentoring peers.
Strong organizational, critical-thinking, and detail-oriented skills.
Ability to use computers and calculators accurately and efficiently.
Excellent customer relationship skills.
Ability to prioritize and manage multiple responsibilities effectively.
Strong communication, coaching, and community engagement skills.
Ability to acquire and maintain required knowledge of state and federal banking regulations and policies.
Comfort with digital banking tools and ability to educate clients on their use.

Nice To Haves

Some college preferred.
A minimum of five years of progressive retail banking, cash handling, account servicing, HELOC origination and processing, treasury solutions, and business banking experience is preferred.
Experience with banking systems such as Premier UI, Mantl, Verafin, and CheckFree; CheckFree is preferred but not required.
Knowledge of a wide range of Microsoft Office software applications preferred.

Responsibilities

Model the bank’s Core Values in decisions and interactions, and ensure staff conduct meaningful client conversations to uncover needs.
Resolve escalated client issues and support positive outcomes and client retention.
Oversee teller, TCR, ATM, vault, and security processes and ensure daily tasks are completed, including NSF decisions, non-post reviews, and wire approvals.
Maintain accountability for audit cycles and corrective actions.
Support accurate and compliant consumer, HELOC, and small-business loan origination.
Manage Treasury Management referrals and collaborate with Treasury Management officers.
Monitor outbound calling programs and ensure staff follow through.
Supervise, coach, and manage staff performance; use training checklists and proficiency scorecards to assess readiness.
Manage staffing schedules and ensure coverage for branch and market needs.
Serve as the final decision-maker for branch operations, compliance, and client service.
Manage branch performance metrics, including deposits, loans, and profitability.
Grow the branch portfolio through client acquisition and deeper relationships.
Represent the bank at community events and networking opportunities.
Build partnerships with Treasury Management, Commercial, and Mortgage teams.
Lead staff training and development in products, services, lending, and compliance.
Conduct timely performance evaluations, set development plans, and mentor high-potential staff for succession planning.
Develop and execute the branch business plan in alignment with bank goals.
Monitor branch performance and adjust strategies to meet objectives.
Support and reinforce a sales and service culture aligned with the bank’s strategic priorities.
Complete compliance, audit, and leadership training on schedule and ensure adherence to BSA, AML, KYC, privacy, and applicable banking standards.