Branch Manager

The Village Bank•Waban, MA

19h•Hybrid

About The Position

Plan, direct and manage all functions of the branch. Be accountable for deepening customer relationships and maximizing customer satisfaction. Actively seeks to meet and exceed Bank and branch goals and expectations in relation to branch financial goals, customer retention, and increasing the number of services per customer household. Deploy resources to optimize individual and team performance. Be responsible for branch compliance with bank policies, procedures, and operational integrity. Develops and mentors staff for sales, service and operational proficiency through effective and consistent coaching efforts. Prioritizes, manages, and communicates promotional campaigns and product initiatives. Conducts calls on prospective small-business customers. Maintains and develops relationships with existing consumer and small business customers. Represent the bank in local community and business organizations. Conducts performance reviews for staff. Management understands that each branch office services a unique customer base and that expectations may vary based upon area demographics, level of oversight, community resources, level of deposits, and overall business volume.

Requirements

Bachelor’s degree in a business related field or some college and three or more years of progressively responsible banking management experience in a retail setting or equivalent combination of education and experience.
Proven record of accomplishment in a sales environment and demonstrated ability to manage and motivate others to do the same.
Ability to manage multiple goals.
Must have strong inter-personal communication skills.
Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.
All employees are expected to possess basic technology navigation skills including knowledge of standard banking computer programs and software systems.
Branch Managers must be proficient in the Bank’s proprietary systems, and the Microsoft application Word.

Nice To Haves

Prior business development or sales management experience preferred.

Responsibilities

Provides leadership, coach, train, and manage performance of staff to ensure branch achieves sales and service goals.
Supervise and coach team on the proper behaviors, relationship building techniques, service expectations, while modeling the same.
Cultivates relationships and generate additional bank business through in-branch sales, and external business development.
Work with customers to build relationships, identify and satisfy needs by actively cross-selling financial products and services that benefit the individual customer.
Follows prescribed underwriting and lending authority and qualified to be NMLS certified.
Authorizes and closes reserve credit accounts.
Maintains proficiency in the core banking applications and account opening procedures to ensure customer identification and other pertinent information is collected at time of account opening.
Maintains proficiency in product knowledge in order to assist customers with selecting the appropriate product type to meet the customer's needs including providing qualified referrals to product specialist (i.e. investment services, lending, commercial lending)
Responds to customers to resolve account problems in a timely manner, as well as assist with general banking information both verbally and through written correspondence.
Maintains contact with regular and premier customers and businesses, community, and civic organizations to promote goodwill and generate new business.
Assigns general tasks and delegates responsibilities to subordinates to meet retail sales goals and objectives within established bank policies as well as other administrative duties.
Evaluates staff's performance and coordinates individual development plans for staff; recommending personnel actions including training, hiring, promotion, disciplinary or termination.
Conducts staff meetings to promote a well-informed team in all Bank matters including training, branch performance, policy, procedural, security, technology or regulatory changes.
Conducts periodic meetings with individual staff member.
Coaches staff on product knowledge and goal attainment for sales, referrals and customer service issues.
Participates in the hiring, orientation and training of subordinate staff.
Ensure continuing employee development through regular coaching and effective performance evaluations.
Actively participates in the Bank’s community commitment initiative to promote customer and community awareness of the bank.
Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
Compiles and reports financial data as required by organization and government regulations; ensuring proper maintenance and retention of records.
Responsible for oversight and audit of: vault, cash ordering, teller cash levels, and all work.
Ensures that proper office security procedures are followed; all monitoring devices (cameras, alarms, bait money, etc.) are functioning and staff is properly trained in security procedures.
First responder to calls for the bank’s security surveillance provider and may occasionally respond physically depending on the nature of security distress (fire alarm etc.).
Ensures that branch maintenance and custodial services are performed and notifies appropriate personnel for services as needed.
Oversees the daily review of customer overdrafts and is responsible for assessing risk on all financial transactions.