Branch Manager, Greenville

UMI Stone/Opustone•Greer, SC

About The Position

The Branch Manager is responsible for every aspect of the branch and its personnel, including the overall success of the team, and serves as the face of the company in the community. The manager promotes and understands the company’s mission and philosophy and oversees daily office functions, business relationships, branch profitability, recruiting and retention, staffing, and timely fulfillment of client orders with quality skilled staff. Branch Managers lead with ethics and integrity and embrace diversity and inclusion. They demonstrate the company’s Customer Experience culture, maintain in-depth knowledge of products and systems, model expected behavior, coach the team, and use initiative and sound judgment to manage the branch budget and achieve projected results. This is a full-time position requiring overtime as business needs dictate.

Requirements

Bachelor’s degree in Business Administration or a related field.
3–5 years of strong management experience in sales, warehouse, and inventory management.
Experience recruiting, coaching, training, and leading a branch or retail showroom sales team.
Ability to motivate, lead, and develop staff.
Ability to communicate effectively with clients and internal employees, including staff and skilled personnel.
At least two years of customer service experience.
Willingness to learn and adapt to change.
Ability to prioritize and multitask.
Detail-oriented and well organized.
Proficiency in Microsoft Office products, specifically Excel, Word, and Outlook.

Responsibilities

Manage branch finances against an agreed budget and maintain P&L accountability.
Drive the team to achieve annual and monthly sales and revenue goals.
Oversee the integrity and accuracy of physical inventory.
Respond to escalated customer requests as needed and ensure efficient, prompt service.
Establish new client relationships and maintain and expand existing business relationships.
Sustain and increase the profitability of the branch location.
Recruit and retain team members and branch personnel, ensuring proper staffing levels.
Manage attendance and coach and counsel employees to meet company standards and procedures.
Set expectations, lead staff, and manage processes.
Ensure operations and cash handling follow company policies and procedures.
Maintain the cleanliness and safety of the building and manage the display area to optimize sales and ease of use.
Introduce and implement new branch procedures and policies.
Conduct regular staff meetings and evaluate staff performance through employee reviews.
Partner with Corporate Human Resources to assess the local employment market and determine strategies for regional recruiting initiatives and staffing levels.
Ensure adherence to organizational policies, protocols, and operating procedures to mitigate risk and protect branch and corporate resources.
Provide regular feedback to the Director of Operations on overall branch operations.