Branch Manager - Zanzibar

CVPeople Tanzania•Morro Bay, CA

148d

About The Position

Ensuring overall Branch Management, Staff Management, Branch profitability, Business Growth (customer, deposit, asset, channel), Development and Service Excellence. The Branch Manager will lead, develop, and manage a branch to ensure achievement of the business objectives with responsibility for Revenue Generation through increase of Non Funded Income and Non- Interest Income. Deliver branch plan including leads/sales prospect management and overall customer experience and establish the Bank as a provider of world class Consumer banking solutions. Direct, supervise and in charge of frontline staff (SO, Personal Bankers). Liaise with Branch Operation Manager to optimize cost through effective resource management within the branch with maximum productivity and foster customer-centric ethos within the branch. Key Performance Measures: Meet core business KPIs (PBT, Branch Profitability, Growth in MIS, NTB Business, Net Customer Growth, NPS, Dormancy ratio, NFI and NII Income, Digital active customers, Revenue, TAT, Cross Selling Ratios).Support Management of Branch Operation risk measures including Audit Assurance and Operational Losses.

Requirements

Bachelor’s Degree in business management, marketing, economics, accounting, finance, or any other related field.
A minimum of 5 years of working experience at branch management level
Proven track record of driving branch profitability and meeting sales targets
Experience managing teams and handling operational risk
In-depth knowledge of banking products (treasury, trade finance, bancassurance, SME banking)
Understanding of KYC/AML regulations and audit processes
Ability to analyze market trends and develop competitive strategies

Nice To Haves

Master’s Degree will be an added advantage.

Responsibilities

Develop and execute branch strategy to drive profitability, liabilities, assets, and new customer acquisition
Monitor branch performance against targets and reduce customer dormancy
Conduct market research to identify trends and recommend new product opportunities
Manage leads pipeline and prepare performance reports
Drive cross-selling across banking products and manage borrowing/non-borrowing accounts
Build and lead a high-performing team; set KPIs and conduct performance reviews
Chair daily huddles and weekly/monthly meetings
Provide training, guidance, and handle staff disciplinary issues
Ensure succession planning and maintain leave/training schedules
Ensure excellent service delivery and strict turnaround times
Resolve customer complaints promptly and gather feedback for improvements
Oversee branch merchandising and premises standards
Engage customers to build loyalty and satisfaction
Oversee branch controls and operational rigor; report key risks
Own audit actions and ensure zero operational/fraud losses
Ensure compliance with banking laws, KYC/AML, and all regulatory requirements