Branch Manager - London, KY

1st Franklin Financial Corporation•London, KY

1d•$54,000 - $58,749•Onsite

About The Position

The Branch Manager works closely with branch staff to build customer relationships and identify customer needs in a timely manner. The role coordinates staff activities and provides leadership, interviewing customers with professionalism, patience, curiosity, advanced interpersonal skills, and a results-oriented approach. The position is onsite at the branch office, and regular travel, including overnight travel, is an essential function. The Branch Manager is responsible for achieving branch growth and profitability goals, managing loans within delegated lending limits, controlling delinquencies, maintaining the branch budget, assigning customer solicitation activities, overseeing personnel management, ensuring excellent customer service and timely employee communications, and following up on audit results and recommendations.

Requirements

High school diploma or equivalent.
Minimum of one to two years of experience in financial services dealing with customers and managing staff personnel.
Ability to meet current licensing requirements of various state and federal regulators.
Ability to analyze relevant information and apply individual judgment.
Advanced interpersonal relationship skills across varied levels and social and business settings.
Ability to maintain confidential business and personal information.
Action- and results-focused.
Strong verbal and written communication skills.
Proficiency with Microsoft Office Suite products.
Ability to work onsite at the branch office; working from home is not permitted.
Ability to travel regularly, including overnight travel.

Nice To Haves

Valid driver's license and ability to operate an automobile, unless no Assistant Branch Manager is available to perform this function.

Responsibilities

Develop and ensure the achievement of branch growth and profitability goals and objectives.
Manage loans, including approving customer loans and sales finance contracts within delegated lending limits.
Maintain branch delinquency control and personally engage with delinquencies as appropriate.
Develop and maintain the branch budget.
Delegate daily assignments for soliciting new and existing customers.
Oversee personnel management, including recruiting, hiring, termination, disciplinary actions, and salary administration.
Model and ensure consistently excellent customer service.
Ensure timely and efficient communication to all branch employees.
Follow up on audit results and recommendations.
Interview customers and identify their needs.