Branch Manager

Georgia Community Bank•Roberta, GA

32d

About The Position

Oversee the operations of bank branch with deposit and loan customers. Manage and lead team. Assist and advise individuals and businesses on a variety of products and services, including secured and unsecured loans. Maintain knowledge, communicate, and comply with all BSA and bank policies and procedures. Responsible for the performance of, but not limited to, the duties list below:

Requirements

Advanced verbal and written communication skills
Advanced interpersonal, customer service, and sales skills
Proficient computer skills
Thorough knowledge and understanding of banking industry rules and regulations
Detail Oriented: Thorough, observant, and accurate
Active Listener: Listen to understand, focus, and respond thoughtfully
Trustworthiness: Honest, ethical, and transparent
Accountability: Responsive, self-aware, and willing to take responsibility
Professionalism: Present oneself and communicate with competency and respect
Sound Judgment: Make thoughtful and well-reasoned decisions
Stress Tolerant: Ability to manage stress and reactions
Organization: Time management and prioritization
Team Management: Effective delegation and task coordination
Handling Conflict: Recognition of issues and emotions and navigating towards a resolution
Mentorship and Development: Coaching team members and leading by example
2 years+ supervisory experience
2 years+ customer service experience and/or sales experience
1 year+ lending experience; already licensed, or able to be licensed, through the Nationwide Multistate Licensing System and Registry (preferred)

Responsibilities

Manage employees and lead day-to-day responsibilities
Assist with customer service to ensure overall satisfaction; handle customer problems and complaints; counsel customers with special financial needs and requests
Develop and maintain customer relationships to become their primary financial consultant and assist customers in reaching their financial goals
Maintain knowledge of bank products and services and be able to communicate their features and benefits and make recommendations; assist in opening new accounts; sell ancillary services when applicable
Monitor NSFs and close repeat overdraft accounts
Assist with branch audits
Responsible for preparing and distributing branch reports to the Board
Coordinate with various departments (Operations, Loan Operations, Compliance, Security, Accounting, other branches, etc.), as needed, in maintaining the proper operation of the branch and servicing customers
Stay updated on all policy, regulatory, and procedural changes
Coach and train staff; lead team meetings as necessary
Generate income through assigning appropriate rates, terms, and fees to loans
Assist potential borrowers with completion of applications for installment loans and lines of credit; review submitted applications for accuracy and requirements; request additional information or detail as needed
Initial loan screening process and approving loans within approved limits; provide evaluation of potential borrower loan request(s) and make recommendations to Market President and/or Loan Committee when loan amounts exceed approved lending limits
Communicate lending decisions to customers; follow rejection process and procedure when an applicant is denied
Funding loans and dispensing proceeds
Loan document review for signature and completeness; maintain notes and credit and lending records and files