Branch Manager

BME•Indianapolis, IN

10h•$120,000 - $150,000

About The Position

The Branch Manager owns the results of BME Services’ Indianapolis branch, including profitable growth, reliable service delivery, and the safety and engagement of the field team. This leader runs the branch as a business, builds recurring service and maintenance agreements, grows the customer base, and ensures technicians have the tools, training, and support to do their work effectively. The Branch Manager represents BME in the Indianapolis market to customers, employees, and the community. The role is responsible for branch financial performance, including the P&L, budget, forecast, pricing, margins, labor utilization, invoicing, and collections. It also leads business development and customer relationships, service operations, people leadership, and safety and compliance. The Branch Manager works with service sales staff and coordinates with BME install, Bertke, and Survoy’s teams as needed. The position offers a base salary of $120,000–$150,000 annually. BME describes its organization as collaborative and focused on helping customers operate more efficient facilities while giving employees tools, support, and opportunities to succeed.

Requirements

At least 7 years of experience in commercial mechanical, HVAC, plumbing, or MEP service, including at least 3 years leading a service team, branch, or department.
Proven P&L responsibility, including budgeting, pricing, and margin management.
Track record of growing service agreement revenue and developing new customer accounts.
Strong working knowledge of commercial HVAC/R, plumbing, and building systems.
Experience with a field service management system such as ServiceTitan, Procore, Viewpoint, or similar, and Microsoft Office.
Valid driver’s license and a driving record that meets company insurance standards.
Ability to pass a pre-employment background check and drug screen.

Nice To Haves

Bachelor’s degree in business, construction management, engineering, or a related field; equivalent experience is considered.
Field background as a licensed technician or journey-level tradesperson.
Indiana mechanical or HVAC contractor license, or ability to obtain one.
OSHA 30 certification and EPA 608 Universal certification.
Existing relationships with facility and property management customers in the Indianapolis market.
Experience managing a branch within a multi-location contractor.

Responsibilities

Own the branch P&L, including revenue, gross margin, labor utilization, overhead, and net operating income.
Build and manage the annual budget and forecast, review monthly financials, and act on variances.
Set and enforce pricing, labor rates, and margin standards for service calls, quoted repairs, and agreements.
Monitor billable hours, technician utilization, callbacks, and warranty costs to protect profitability.
Drive timely invoicing and work with accounting to manage receivables and collections.
Develop new commercial, industrial, and institutional customers in the Indianapolis market.
Grow recurring revenue through planned maintenance and service agreements, with a focus on renewals.
Build relationships with facility managers, property managers, owners, and general contractors.
Partner with service sales staff on proposals, quoted repairs, retrofits, and replacement opportunities.
Resolve escalated customer issues quickly and use them to improve service.
Represent BME at industry and community events in the Indianapolis area.
Oversee dispatch, scheduling, and workload to ensure customer calls are answered and completed on time.
Set and track standards for response time, first-time fix rate, and job documentation.
Ensure the right fleet, tools, inventory, and parts are available, and control truck stock and material costs.
Use the field service management system to maintain accurate work orders, time entry, and job costing.
Coordinate with BME install, Bertke, and Survoy’s teams on cross-company work and handoffs when needed.
Recruit, hire, and onboard technicians, apprentices, and office staff in partnership with HR.
Coach and develop team members, conduct performance reviews, and set goals in PerformYard.
Build a bench of future leaders and support apprenticeship and career progression paths.
Hold regular team meetings and Tech Roundtables to communicate goals and gather field feedback.
Address performance and conduct issues promptly and consistently in partnership with HR.
Model BME’s culture and recognize strong performance.
Champion a zero-incident safety culture and lead by example on job sites.
Ensure compliance with OSHA, company safety policies, and customer site requirements.
Ensure technicians hold current licenses, certifications, and required training, such as EPA 608 and OSHA 10/30.
Partner with the Safety team on incident investigations, corrective actions, and toolbox talks.
Ensure compliance with company policies, including timekeeping, drug and alcohol, and fleet policies.