Branch Manager, Memphis

DSV • Memphis, TN

2d • Onsite

About The Position

The Branch Manager is responsible for overseeing all aspects of branch operations, with a strong focus on customer acquisition, team development, and financial management. The role demands both strategic oversight and hands-on leadership to ensure operational efficiency, customer satisfaction, and sustainable growth.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
• At least 5 years of progressive experience in the freight forwarding industry, or 10 years of equivalent work experience is preferred.
• Lead Yourself: Honor your commitments, act as a strong ambassador for the company, and maintain a high level of self-awareness.
• Lead Your Team: Set ambitious goals for the branch team, track performance, and motivate employees to deliver outstanding results.
• Lead Your Business: Act in the interest of ONE DSV, ensuring branch operations align with the broader organizational goals.
• Strong leadership, team-building, and delegation skills.
• Excellent communication, analytical, and problem-solving abilities.
• Ability to manage multiple tasks effectively under pressure and adapt to changing market conditions.
• High level of initiative and personal accountability.
• Fluency in English is required.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Nice To Haves

• Knowledge of additional languages is a plus.

Responsibilities

• Drive branch growth by acquiring new clients and maintaining strong relationships with existing ones.
• Ensure excellent customer service by fostering an environment of continuous improvement and accountability.
• Regularly visit key clients to identify opportunities for further business development.
• Oversee branch operations to ensure compliance with industry regulations and internal standards.
• Use financial reports to manage cash flow, improve transportation yield, and control expenses.
• Focus on driving profitable growth by increasing revenue and improving operational efficiency.
• Develop and implement strategies to keep the branch competitive in the freight forwarding market.
• Leverage market insights to adapt and enhance the branch’s operational performance.
• Work closely with the leadership team to align branch goals with overall company objectives.
• Promote a culture of integrity, transparency, and constructive feedback within the branch.
• Travel as required.
• Hire, train, and develop a high-performing team aligned with the company’s mission.
• Foster a culture of open dialogue and constructive feedback, encouraging growth and continuous improvement.
• Smoothly integrate new hires into the organization and provide ongoing support for their development.
• Recognize and reward top performers while creating growth opportunities for all employees.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees