Branch Manager

Rain For Rent•Jacksonville, FL

59d

About The Position

The Branch Manager is responsible for the administration and efficient daily operation of the branch office, including safety, sales, rentals, operations, customer service, and staff development in accordance with Rain for Rent’s objectives. This role involves developing new business, providing a superior level of customer relations, and promoting a sales and service culture through coaching, guidance, and staff motivation. The Branch Manager is expected to achieve individual and branch sales goals through sales and retention of account relationships. This position provides leadership, training, and supervision, delegating day-to-day operations to respective Branch personnel and is responsible for attaining established Branch goals through active participation in sales management programs. At Rain for Rent®, we move water—every day. As the leading provider of temporary liquid handling solutions, we’re recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges. Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time—and done right the first time. Rain for Rent® employees take great pride in being part of a family-owned company with a rich and enduring legacy. Since 1934, we’ve delivered consistent, high-quality products and services to our customers. With more than 70 locations across the U.S., Canada, and the UK, Rain for Rent® remains committed to excellence. Honesty and integrity are at the core of everything we do. Our dedicated team strives to exceed expectations through exceptional service and unwavering quality. Through the years we have held steadfast by maintaining our values of hard work, honesty, integrity, commitment and good stewardship. Continual diversification and a willingness to change directions with our products and services have driven our success. In this critical role, you will provide strategic leadership and motivation to employees, develop and maintain a strong and successful image in the community, and manage all Branch operations to drive revenue and build the business. This opportunity is for you if you excel and place value on managing all Branch operations including Safety, Sales, Order Fulfillment, Product Delivery and Customer Service; building, training and developing the Branch staff ensuring your team’s success; reviewing all sales and monthly income statements to reduce unnecessary operating costs and increase profits; developing and implementing sales and marketing strategies and programs to achieve financial goals; and promoting a positive company image by promptly addressing customer concerns, maintaining a clean and orderly facility and participating in industry related organizations.

Requirements

Administration and efficient daily operation of the branch office.
Safety, sales, rentals, operations, customer service, and staff development.
Develop new business.
Provide a superior level of customer relations.
Promote the sales and service culture through coaching, guidance and staff motivation.
Achieve individual and branch sales goals through sales and retention of account relationships.
Provide leadership, training, and supervision.
Delegate day to day operations to respective Branch personnel.
Attain established Branch goals through active participation in sales management programs.
Manage all Branch operations including Safety, Sales, Order Fulfillment, Product Delivery and Customer Service.
Build, train and develop the Branch staff ensuring your team’s success.
Review all sales and monthly income statements to reduce unnecessary operating costs and increase profits.
Develop and implement sales and marketing strategies and programs to achieve financial goals.
Promote a positive company image by promptly addressing customer concerns, maintaining a clean and orderly facility and participating in industry related organizations.
Represent the Company honestly and fairly with regard to maintaining good public relations with all customers, competitors and vendors.
Meet or exceed annual budgeted revenue for rentals, sales, hauling, labor and all product line revenues.
Expand revenues at existing accounts by lateral selling.
Execute a sales and operational plan to achieve increase in market share for the company’s products and services in assigned territory.
Meet or exceed safety, operational, profit and sales objectives in assigned territory.
Responsible for stewardship of assets including fleet, equipment, property and accounts receivable.
Act as branch safety and environmental officer to ensure a safe, accident and environmentally incident-free workplace.
Develop staff through effective utilization of all available personnel options including hiring, training, coaching, mentoring, reviewing, rewarding, disciplining and terminating employees.
Supervise all branch operations to ensure compliance with Company policies and procedures, including: safety, administration, personnel, inventory, financial, sales and marketing.
Achieve targeted profits by understanding/analyzing sales and monthly income statements to implement corrective action that eliminates unnecessary operating costs and/or improves margins and profits.
Develop and implement sales and marketing strategies including new business development and other programs to achieve established goals for rental and sale of all Rain for Rent products and services.
Implement operational procedures/policies to achieve cost recovery, return on rental and other performance metrics.
Review open contracts and receivables, and rental and resale inventory reports.
Resolve issues, take corrective actions have direct involvement with key collection accounts.
Promote a positive Company image by promptly addressing customer complaints and maintaining a clean, neat, and orderly facility for presenting Rain for Rent products and services to customers.
Participate in credit decisions by providing local customer knowledge to credit management.
Actively participate in Trade Associations as a director, officer or committee member.
Follow up and report results of all bids and marketing leads.
Execute Sales Plan, including: Brown Bags, Tow & Shows and referrals.
Aggressively follow up on leads, prospects, bids and attend regular Sales Meetings at a bi-monthly minimum.
Manage each Sales Reps individual Sales Plan to meet/exceed full product line representation.
Ride with Sales Reps and actively participate in Brown Bags, Tow & Shows and Sales Calls to ensure quality of presentations.
Promote Full Service Solutions including design, installation, service and operation.
Actively refer and communicate business opportunities to other branches and regions in a timely and documented manner.
Participate in annual budget process.
Promote cooperation and good communication with all Branch and Corporate personnel.
Be an active participant in the Company’s Safety Culture.
Know and practice Company’s Value Proposition.

Responsibilities

Manage all Branch operations including Safety, Sales, Order Fulfillment, Product Delivery and Customer Service.
Build, train and develop the Branch staff ensuring your team’s success.
Review all sales and monthly income statements to reduce unnecessary operating costs and increase profits.
Develop and implement sales and marketing strategies and programs to achieve financial goals.
Promote a positive company image by promptly addressing customer concerns, maintaining a clean and orderly facility and participating in industry related organizations.
Represent the Company honestly and fairly with regard to maintaining good public relations with all customers, competitors and vendors.
Meet or exceed annual budgeted revenue for rentals, sales, hauling, labor and all product line revenues. Expand revenues at existing accounts by lateral selling.
Execute a sales and operational plan to achieve increase in market share for the company’s products and services in assigned territory.
Meet or exceed safety, operational, profit and sales objectives in assigned territory.
Responsible for stewardship of assets including fleet, equipment, property and accounts receivable.
Act as branch safety and environmental officer to ensure a safe, accident and environmentally incident-free workplace.
Develop staff through effective utilization of all available personnel options including hiring, training, coaching, mentoring, reviewing, rewarding, disciplining and terminating employees.
Supervise all branch operations to ensure compliance with Company policies and procedures, including: safety, administration, personnel, inventory, financial, sales and marketing.
Achieve targeted profits by understanding/analyzing sales and monthly income statements to implement corrective action that eliminates unnecessary operating costs and/or improves margins and profits.
Develop and implement sales and marketing strategies including new business development and other programs to achieve established goals for rental and sale of all Rain for Rent products and services.
Implement operational procedures/policies to achieve cost recovery, return on rental and other performance metrics.
Review open contracts and receivables, and rental and resale inventory reports. Resolve issues, take corrective actions have direct involvement with key collection accounts.
Promote a positive Company image by promptly addressing customer complaints and maintaining a clean, neat, and orderly facility for presenting Rain for Rent products and services to customers.
Participate in credit decisions by providing local customer knowledge to credit management.
Actively participate in Trade Associations as a director, officer or committee member.
Follow up and report results of all bids and marketing leads.
Execute Sales Plan, including: Brown Bags, Tow & Shows and referrals. Aggressively follow up on leads, prospects, bids and attend regular Sales Meetings at a bi-monthly minimum. Manage each Sales Reps individual Sales Plan to meet/exceed full product line representation.
Ride with Sales Reps and actively participate in Brown Bags, Tow & Shows and Sales Calls to ensure quality of presentations.
Promote Full Service Solutions including design, installation, service and operation.
Actively refer and communicate business opportunities to other branches and regions in a timely and documented manner.
Participate in annual budget process.
Promote cooperation and good communication with all Branch and Corporate personnel.
Be an active participant in the Company’s Safety Culture.
Know and practice Company’s Value Proposition.