Branch Manager - Allentown Office

QNB Bank•Allentown, PA

67d•Onsite

About The Position

Join QNB Bank as a Branch Manager at our Allentown Office, where you will lead a dynamic team dedicated to unparalleled customer service. This onsite position provides an exciting opportunity to influence branch operations while fostering a customer-centric culture. You will be at the forefront of problem-solving in the banking industry, empowering your team to deliver excellence and integrity in all interactions. In this role, you will drive forward-thinking initiatives that enhance customer satisfaction and strengthen community ties. Collaborate with passionate professionals in a vibrant environment that values innovation and empathy, ensuring your contributions have a meaningful impact. Your leadership can make a difference in our customers' lives, creating rewarding experiences every day.

Requirements

Strong leadership and interpersonal skills to inspire and motivate a high-performing team.
Proficiency in financial products and services.
Ability to generate new business while maintaining sales and performance goals.
Familiarity with tools for managing operations, such as performance tracking systems.
Strong strategic thinking to develop and implement effective sales strategies.
Ability to partner with various lines of business to drive growth.
Excellent communication skills for engaging with customers, addressing inquiries, and responding to complaints professionally.
Strong commitment to community engagement, actively participating in civic organizations and events.
A minimum of five years of leadership and/or supervisory experience in roles of increasing responsibility within a financial institution.
College or equivalent level courses in business, banking, or related areas of equivalent job-related experience.
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
PA Notary and Medallion Signature Certification.
Advanced knowledge of the Bank's Deposit products/services and lending policies and guidelines, as well as specific loan programs, qualifications, procedures and policies to provide full deposit and loan services.
Demonstrated independent decision-making skills, effective delegation and leadership skills.
Strong interpersonal, communication and organizational skills necessary to conduct business development calls and identify, develop and implement effective sales strategies to acquire new business opportunities and cultivate existing relationships.
A thorough knowledge of branch operations to coordinate the daily functioning of the branch and to resolve employee and customer problems.

Responsibilities

Overseeing daily branch operations while ensuring a customer-focused environment.
Managing and mentoring branch staff, fostering teamwork, and promoting professional growth.
Engaging with customers directly, addressing their needs and resolving issues promptly to enhance satisfaction and loyalty.
Monitoring branch performance metrics and implementing strategies for improvement.
Ensuring compliance with banking regulations and internal policies, maintaining the highest standards of integrity and excellence.
Actively participating in community outreach, building relationships that strengthen our brand presence.
Maintaining an energetic atmosphere that encourages innovation and collaboration among team members.
Conducting regular meetings with the team to ensure alignment with QNB Bank's core values and objectives.