Branch Manager

National Bank and Trust•Corpus Christi, TX

19h•Onsite

About The Position

The NBT Branch Manager oversees the daily operations of the branch, ensuring excellent customer service. The Branch Manager supervises bank operations staff, resolves issues, conducts training, ensures compliance and helps to expand the branch network. The Branch Manager will work closely with the Main Branch to ensure consistent processes and procedures are in place and that we proudly serve our community.

Requirements

1+ years previous bank management experience
Familiar with all teller and new account opening responsibilities
Strong leadership skills
An affinity for problem-solving
Financial analytical skills
Highly organized with time and team management experience
Strong communication skills
An eagerness to grow the branch network

Nice To Haves

Knowledge of FIS Horizon
Education in business administration or a related field
Experience managing a bank or financial institution
Demonstrated leadership skills
An understanding of the banking industry and its best practices
An ability to analyze and communicate financial data

Responsibilities

Responsible for the daily activities of an assigned bank branch including, but not limited to sales production, teller and new account opening operations.
Monitor and provide assistance and instructions to employees as needed or required.
Ensure excellent customer service and handle special or escalated customer concerns.
Ensure branch compliance with all operational procedures and abide by applicable banking regulations. Complete training annually and adhere to the Bank Secrecy Act (BSA) regulations, which mandate procedures to detect and prevent money laundering activities within a financial institution; this could involve tasks such as customer due diligence, assistance in suspicious activity reporting (SAR), and recordkeeping compliance.
Ensures banking center security by ensuring all security procedures are followed by associates.
Assist tellers in locating cash discrepancies and informing the proper personnel.
Supervise branch employees and perform all related managerial duties. Duties involve setting job expectations, planning, monitoring & appraising job results, coaching, counseling, & disciplining team members, and enforcing adherence to company policies and procedures.
Demonstrate leadership by fostering team spirit and promoting an environment that will encourage job satisfaction and team member engagement.
Assist in the hiring process.
Train new employees, and existing employees on an ongoing basis.
Recommend and assist in developing new policies and procedures as needed to maintain and improve audit readiness and internal controls.
Communicate news and learning opportunities to the branch employees.
Perform all other duties and special projects as assigned.