Branch Manager

QCHI/ LendNation Open Career•Memphis, TN

2d•Onsite

About The Position

Lend Nation is currently seeking an energetic, positive, customer service driven individual to join our team as a full-time Branch Manager. This position will work at Branch 4617 located at 3204 South Perkins Rd Memphis, TN 38118. If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you!

Requirements

Excellent customer service and time management skills
Excellent written and verbal communication skills
A minimum of 2 years of experience in a management role
Ability to train, coach, and develop employees.
Experience in customer service/banking/cash handling/collections preferred.
Excellent time management skills
Safe, secure, reliable transportation and have a valid Driver License
Predictable and reliable attendance is an essential requirement of the position.
Ability to work with minimal supervision.
Must be at least 18 years of age.
Must have proof of eligibility to legally work in the United States.
Must have a current and valid driver's license and maintain current auto insurance.

Responsibilities

Conducting customer transactions while ensuring exceptional customer service is provided at all times.
Supervising, coaching and training branch employees.
Managing and controlling cash flow, auditing, balancing, and banking efforts.
Maintaining branch safety and security standards.
Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution.
Monitoring and report branch financial performance and meet all branches’ operating, profitability goals and objectives.
Lead collection efforts on past due loans.
Ensuring loans are in compliance with company and federal, state, and local laws.