Arvada Branch Manager

Partner Colorado Credit Union•Arvada, CO

1d•Hybrid

About The Position

The Arvada Branch Manager is responsible for managing the functions of branch operations and production to achieve established credit union growth, sales, and service targets for the branch location while maintaining the highest levels of member service and production quality. This role drives business and community development efforts, supporting branch growth in the market area. The manager must be aware of BSA and Regulation CC requirements and ensure staff is well-trained. Key responsibilities include implementing and managing branch growth strategy, meeting production targets, maintaining work quality and risk management, ensuring excellent member experience, managing staff, and identifying process and product improvements.

Requirements

College degree or equivalent training/work experience requiring strong knowledge of management techniques and financial products and services.
At least five years financial service experience, three of which should be in a supervisory capacity.
Must comply with the Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act requirements.

Responsibilities

Manage the functions of branch operations and production to achieve established credit union growth, sales and service targets for branch location while maintaining highest levels of member service and production quality.
Drive business/community development efforts organizationally, supporting branch growth in your market area.
Be aware of the requirements of BSA (Bank Secrecy Act) and Regulation CC as it pertains to their daily job duties to ensure staff is well trained on the regulation.
Implement and manage branch growth strategy in alignment with corporate goals/objectives. Develop and manage annual branch market plan (updated quarterly).
Responsible for meeting production targets quarterly/annually. Identify and implementing solutions to gaps if present.
Responsible for maintaining quality work and adherence to risk management within your branch.
Ensure delivery of expected member experience/service levels within your branch, creating a loyalty-based membership.
Ensure timely and accurate communication amongst branch staff.
Ensure timely and affective deployment of new products and services to members.
Manage staffing levels and overall talent to ensure delivery of service requirements and production levels.
Identify and recommend process improvements, resulting in increased business efficiencies.
Identify and recommend enhancements or changes to products and/or services required to maintain a competitive advantage.
Assist with the development and management of select employee groups (SEGs) assigned to the branch/market area.
Prospect new SEG and small business partners within market area. Conduct research and obtain contact information for presentation. Manage small business relationship, developing opportunity for membership growth.
Participate in community and networking events, providing brand awareness and business development opportunities.
Ensure brand guidelines are adhered to within the branch and amongst the staff.
Monitor, review and make recommendations for functional area policies. Ensure compliance issues in areas of responsibilities.
Manage effective and timely evaluation process of functional areas (Evaluates performance of Staff. Recommends promotions, transfers, and annual review).
Responsible for keeping direct manager informed of operations, conditions and influencing factors.
Must comply with the Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act requirements.
Track branch performance, reporting information as assigned.
Maintains acceptable levels of attrition in each functional area.
Participates in professional development activities and maintains professional affiliations.
Hold weekly one on one’s with ASR’s and MSR’s. Hold weekly huddles or more, if necessary, with entire team.
Ongoing cross training and coaching of all team members.
Performs all other functions as required by Sr. Management.