Branch Manager - Kernersville

PNC Bank•Kernersville, NC

1d•Onsite

About The Position

PNC is hiring a Branch Manager for its Retail Banking organization, based in Kernersville, North Carolina. This in-office role leads all aspects of branch performance, growing revenue and customer loyalty through consultative client interactions and solutions that support financial well-being. The manager creates a differentiated customer experience across channels, collaborates with ecosystem partners, and is accountable for risk management and regulatory compliance. The Branch Manager builds and develops a high-performing team through hiring, onboarding, coaching, and ongoing performance management. The role drives sales targets and growth in consumer and business households, including business development and community involvement. It also coaches employees to provide advice-oriented service and technology-enabled solutions, resolves customer issues, and ensures that branch operations follow PNC policies and regulatory guidelines. The role requires the ability to serve as a Notary Public in the applicable state. Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience.
Must be able to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented skills
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance and drive revenue and customer loyalty.
Use consultative interactions and solutions to help customers achieve financial well-being.
Create a differentiated customer experience across channels and collaborate with ecosystem partners.
Manage operational, human capital, reputational, and business risks, and ensure compliance with policies and regulatory guidelines.
Attract, onboard, coach, develop, acquire, and retain branch team members.
Use PNC's branded sales process to achieve sales targets and customer loyalty.
Grow revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach team members in consultative selling and delivery of a differentiated client experience.
Coach employees to engage customers in technology-enabled interactions and provide advice-oriented solutions.
Lead effective problem resolution and connect customers to PNC resources for a seamless experience.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values and cultivate an inclusive workplace.
Exercise leadership and sound decision-making to mitigate sales practice risk.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service