Branch Manager

PNC Bank•Lancaster, PA

1d•Onsite

About The Position

As a Branch Manager in PNC's Retail Branch Banking organization, you will be based at the Fruitville Corner branch in Lancaster, Pennsylvania. This in-office role leads branch performance, revenue growth, customer loyalty, risk management, and the employee experience. The manager develops a high-performing team and delivers a differentiated customer experience through consultative service and solutions that support customers' financial well-being. The role also drives business banking results through business development and community involvement, and leads the branch in an omnichannel environment. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically at least 5 years of related experience.
At least 2 years of previous supervisory experience.
Related experience or product knowledge sufficient to perform the primary duties; a university or college degree is typically not required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certification, license, or language assessment.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision-making
People management
Proactive behavior
Results orientation
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Plan and execute priorities to manage all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and appropriate financial solutions.
Create a differentiated customer experience and make banking easy across omnichannel and technology-enabled interactions.
Lead and influence a broad range of ecosystem partners.
Manage risk and compliance, including operational, human capital, reputational, business, and sales practice risks; ensure adherence to regulations, policies, and procedures.
Attract, onboard, coach, and develop branch team members; acquire and retain talent and make talent development a priority.
Lead and execute the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and leading ecosystem partnerships effectively.
Drive business banking results through business development and community involvement.
Coach consultative selling and help customers achieve financial well-being.
Apply foundational understanding of balance sheets and income statements.
Lead, coach, and ensure delivery of a differentiated client experience and effective problem resolution.
Connect customers with PNC services to deliver a seamless omnichannel experience.
Manage employee performance and ensure team members meet performance and activity expectations.
Model PNC values by cultivating and supporting an inclusive workplace.
Exercise sound judgment and leadership to mitigate sales practice risk.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays per year, depending on eligibility.
9 occasional absence days per year, unless otherwise required by law.
15 to 25 vacation days per year depending on career level and years of service.