Branch Manager - Smithers Branch - Bulkley Valley Insurance Services

Bulkley Valley Credit Union•Smithers, BC

2d•Onsite

About The Position

Bulkley Valley Insurance Services is seeking a Branch Manager for their Smithers office. This role offers an exciting opportunity for career growth while maintaining a good work-life balance in a community with many amenities. The ideal candidate will join a dynamic team dedicated to cooperative values and client service. The Branch Manager will report to the General Manager and, under executive direction, will oversee the operations of a single branch, managing staff, equipment, and facilities. This position requires strong leadership skills and a solid understanding of the insurance business to drive growth, pursue new business, set goals, and manage staff. Responsibilities include supervising staff, resolving complex issues and claims, coaching staff to meet sales targets, monitoring activities for policy adherence, overseeing financial accounts and commissions, developing insurance portfolios, and fostering staff engagement and client service. The role also involves building strong relationships, working collaboratively, and setting a professional example. Active community involvement is expected to establish the Branch Manager as a local leader.

Requirements

Two years post-secondary education.
5 years of experience in insurance.
Advanced knowledge of insurance products, services and regulatory requirements.
Valid Level II Insurance License.
Must complete the annual requirement for continuing education hours to maintain licensing.

Nice To Haves

A combination of education and/or experience will also be considered.

Responsibilities

Manage the overall operation of a single branch.
Direct the utilization of staff, equipment, and facilities.
Initiate action to improve growth/development of the branch’s insurance portfolio.
Pursue new business.
Set short/long term branch goals/objectives.
Manage all branch staff.
Supervise the work of branch staff including recruiting activities.
Resolve the more complex issues, complaints and claims.
Provide coaching to branch staff to achieve sales targets.
Monitor insurance branch activities to ensure adherence to established policies, procedures and standards.
Oversee the disbursement, balancing and reconciliation of general insurance accounts and commissions.
Develop insurance portfolios through the application of an established marketing plan.
Initiate action to improve growth and development of the branch.
Foster an environment that encourages staff engagement and delivery upon an Enhanced Service Commitment to our clients.
Establish and maintain strong member and staff relationships.
Work as a member of the team.
Set a personal example of service and professionalism.
Become established as a leader within the local community through active participation in select community events, projects and initiatives.