Branch Manager

American Bank & Trust•Sioux Falls, SD

41d•Onsite

About The Position

Leads the personal and small business banking and customer service functions for the location to emphasize the appropriate level of sales and maximization of new and existing customer relationships. Ensures proper procedures are consistently followed at the location. Responsible for retail loan and deposit growth of the branch location. Works with Market President to establish annual marketing plan to include customer VIP events, business/consumer, and employee events. Available as needed to open all customer account types, handle consumer loans/HELOC, on-line and on-line plus banking, and provide back-up to teller line for adequate staffing. Cross sells P-cards, merchant processing services, and wealth management programs to benefit the customer’s overall business needs. Fosters overall team approach that motivates staff to appropriately sell the Bank’s products to meet branch’s goals and objectives. Ensure procedures are followed on a consistent basis within the location. Uses the Bank’s systems to monitor teller efficiency and productivity. Provides supervision to the retail staff, including hiring, timekeeping, performance evaluations, and recognition and disciplinary action as needed. Coaches and develops branch employees. Works with staff to develop disciplined and structured approach to relationship building. Sets goals and evaluates individual performance of direct reports. Works with direct reports to build culture characterized by teamwork and high morale. Regularly communicates goals and results, including 1:1 meetings and team meetings with direct reports. Actively participates in community affairs to increase Bank’s visibility and to enhance new business opportunities. Identify, develop and solicit those new business opportunities. Interacts with customers to identify their needs. Works with appropriate areas of the Bank to identify solutions for those needs through existing products and services and enhancements to existing systems. Conducts quarterly Teller Audits, Branch Security Audits, and branch assessments. Participates in professional associations; attends industry-related conventions, conferences, conventions’ reads pertinent publications. Develops relationships with other bank-related executives to enhance network and to increase awareness of new services/opportunities. Adhere to compliance procedures and participate in required training. Other duties as may be assigned.

Requirements

Bachelor’s degree in Business or Accounting, or equivalent combination of education and experience
Specialized consumer lending, compliance, and sales training
2-5 years of retail banking and/or business banking exposure.
Minimum of 2 years of direct supervisory experience preferred
Thorough and extensive knowledge of credit and lending principles
Strong communication skills, both written and verbal
Negotiation skills
Ability to interact with customers and employees with tact, diplomacy and confidentiality
Resourceful, innovative and well organized
Ability to create a collaborative and motivating team environment
Ability to develop and advance skills of staff
Strong ethical focus
Adhere to compliance procedures and participate in required training.

Nice To Haves

Minimum of 2 years of direct supervisory experience

Responsibilities

Leads the personal and small business banking and customer service functions for the location to emphasize the appropriate level of sales and maximization of new and existing customer relationships.
Ensures proper procedures are consistently followed at the location.
Tracks cross-sell ratios as appropriate.
Responsible for retail loan and deposit growth of the branch location.
Works with Market President to establish annual marketing plan to include customer VIP events, business/consumer, and employee events.
Available as needed to open all customer account types, handle consumer loans/HELOC, on-line and on-line plus banking, and provide back-up to teller line for adequate staffing.
Cross sell P-cards, merchant processing services, and wealth management programs to benefit the customer’s overall business needs.
Fosters overall team approach that motivates staff to appropriately sell the Bank’s products to meet branch’s goals and objectives.
Ensure procedures are followed on a consistent basis within the location.
Uses the Bank’s systems to monitor teller efficiency and productivity.
Provides supervision to the retail staff, including hiring, timekeeping, performance evaluations, and recognition and disciplinary action as needed.
Coaches and develops branch employees.
Works with staff to develop disciplined and structured approach to relationship building.
Sets goals and evaluates individual performance of direct reports.
Works with direct reports to build culture characterized by teamwork and high morale.
Regularly communicates goals and results, including 1:1 meetings and team meetings with direct reports.
Actively participates in community affairs to increase Bank’s visibility and to enhance new business opportunities.
Identify, develop and solicit those new business opportunities.
Interacts with customers to identify their needs.
Works with appropriate areas of the Bank to identify solutions for those needs through existing products and services and enhancements to existing systems.
Conducts quarterly Teller Audits, Branch Security Audits, and branch assessments.
Participates in professional associations; attends industry-related conventions, conferences, conventions’ reads pertinent publications.
Develops relationships with other bank-related executives to enhance network and to increase awareness of new services/opportunities.
Adhere to compliance procedures and participate in required training.
Other duties as may be assigned