Branch Manager (Wicker Park Branch)

Belmont Bank and Trust Company•Chicago, IL

1d•$70,000 - $95,000•Onsite

About The Position

Belmont Bank & Trust is looking for a Branch Manager for our Wicker Park Branch. Candidates must have prior managerial experience in the banking industry, including experience leading teams, overseeing branch or departmental operations, and ensuring compliance with banking policies and regulations. Branch managers are responsible for planning, directing, coordinating and evaluating the activities and operation of the Retail Banking department in accordance with established Bank policies, procedures, goals and objectives. This person should be entrepreneurial in nature and have the ability to multi-task, manage and work well with others.

Requirements

Prior managerial experience in the banking industry
Experience leading teams
Experience overseeing branch or departmental operations
Experience ensuring compliance with banking policies and regulations
Bachelor’s degree in business, Finance, or related field (or equivalent experience)
5+ years of retail/community banking experience, including leadership responsibility
Hands-on experience with Fiserv or similar core banking systems
Strong knowledge of banking regulations, operations, and customer service standards
Proven leadership, sales, and team development skills
Strong written and verbal skills
Ability to negotiate, reason and make decisions
Ability to effectively present information to management, employees, clients, public groups and the board of directors
People-oriented with good communicative and interpersonal skills as well as good written skills
Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community
Ability to calculate figures and amounts such as discounts, cash flow, interest, commissions, proportions, and percentages
Ability to apply concepts of basic algebra
Ability to read, analyze and interpret financial reports, legal documents and technical journals
Comprehensive understanding of retail and commercial banking products offered
Well trained in business development, having the knowledge and capability to present and sell the Bank’s products and services
Ability to solve practical problems and deal with a variety of questions and complaints from customers on a daily basis
Ability to profile potential consumers and small business customers to determine which product set will best suit them as well as being able to sell those products to them
Strong PC skills including word processing, spreadsheet, presentation, internet and internal software
Supervisory responsibilities, which include management and review of the retail banking division

Nice To Haves

Certificates from retail or commercial banking classes are preferred
Additional licenses are beneficial but not required

Responsibilities

Lead, coach, and develop branch staff to achieve performance goals and support career growth
Create a positive, service-oriented culture aligned with community bank values
Conduct performance evaluations, training, and ongoing staff development
Drive branch growth through community engagement, referrals, and business development
Meet or exceed goals for deposits, loans, and fee income
Build and maintain strong relationships with retail and small business customers
Oversee daily branch operations to ensure accuracy, efficiency, and adherence to internal controls
Ensure compliance with all regulatory requirements, including BSA/AML, CIP, and audit standards
Monitor and mitigate operational and fraud risk
Deliver exceptional, personalized customer service consistent with community banking principles
Resolve complex customer issues in a timely and professional manner
Promote a customer-first mindset across the team
Represent the bank at local events, networking opportunities, and community organizations
Strengthen the bank’s presence and reputation within the market
Utilize and oversee branch operations within core banking and ancillary systems (e.g., Fiserv Premier, Navigator UI, Client 360, or similar platforms)
Ensure staff are trained and proficient in daily system use, including transaction processing, account maintenance, and reporting
Partner with operations and IT teams to support system updates, issue resolution, and process improvements
Approvals/overrides
Creation and implementation of sales goals
Coaching of retail employees
Staffing
Business development
Loan growth
Knowledge and understanding of commercial lending products
Annual reviews of employees
Responsibility for the branch's results, working with the guidance of the Bank's benchmarks for customer growth and retention, revenue, and market share
Guidance, motivation and support for retail staff
Growth of the core deposits of the bank
Sales and/or service leadership and effectively achieve sales goals
Working knowledge of local centers of influence and established relations in the local community