Branch Manager

World Finance•Talladega, AL

2d•Onsite

About The Position

The Branch Manager is responsible for driving branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management in a performance-driven environment. This role generates new business through customer outreach, referrals, and community engagement, evaluates and approves lending decisions, oversees collections efforts, and ensures compliance with company policies and regulatory requirements. The Branch Manager also recruits, develops, and leads a high-performing team while maintaining efficient branch operations and strong customer relationships.

Requirements

High school diploma or equivalent
Valid driver's license, reliable transportation, and current insurance
Ability to obtain required insurance licensing
Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
At least one year of management experience or successful completion of management training program
Experience achieving sales, portfolio growth, or profitability goals
Experience making lending, collection, or customer account decisions
Experience managing delinquency, collections, or portfolio performance
Experience managing branch, store, or business operations
Experience leading and developing employees
Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
Comfortable working in a performance-driven environment that includes customer outreach, collections, and sales activities

Nice To Haves

Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments preferred.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.