Branch Manager

Bankwell Financial Group • Hamden, CT

48d • Onsite

About The Position

Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high-quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. We’re passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We’re dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at www.mybankwell.com.

Requirements

• Minimum 5+ years of retail banking, business banking, or financial services experience, with leadership responsibility
• Proven success in Small Business development, including deposit growth and new relationship acquisition
• Demonstrated ability to build and leverage COI networks to generate new deposits
• Strong track record of driving both consumer and business deposit growth
• Experience partnering with Commercial Lending, SBA, and Treasury Management teams
• Solid understanding of branch operations, compliance, and risk management
• Excellent leadership, coaching, and team development capabilities
• Strong business development, networking, and community presence
• Client-focused, results-driven, and highly motivated
• Strong decision-making and problem-solving skills in a fast-paced environment
• Proficiency with banking systems and digital platforms
• Willingness to work flexible hours, including evenings, weekends, and community events

Responsibilities

• Drive overall deposit growth, with a strong emphasis on Small Business deposit acquisition and new-to-bank relationships
• Develop and execute a proactive business development strategy, including: Building and maintaining COI relationships (attorneys, accountants, real estate professionals, and local business leaders), Active participation in community and networking events, Consistent outbound calling and in-market prospecting
• Conduct external sales calls to identify, source, and win new Small Business relationships
• Serve as the face of the bank in the local market to strengthen brand presence and drive new opportunities
• Partner with Business Banker, Commercial, SBA, Treasury Management, and internal service teams to deliver comprehensive client solutions and maximize relationship growth
• Drive growth in consumer deposits, households, and product penetration, while ensuring strong retention and relationship deepening
• Ensure consistent sales behaviors across the team, including outbound calling, needs-based conversations, and cross-selling
• Lead a performance-driven sales culture focused on: New relationship acquisition, Relationship deepening and retention, Digital adoption and engagement
• Provide hands-on leadership, coaching, and performance management to team members
• Conduct regular huddles, pipeline reviews, and accountability sessions
• Oversee hiring, onboarding, training, and development, identifying and addressing skill gaps
• Maintain full accountability for branch operations, compliance, and risk management
• Lead and influence the Assistant Branch Manager to ensure: Effective day-to-day branch execution, Adherence to bank policies, procedures, and regulatory requirements, Strong audit performance and risk mitigation
• Oversee all operational functions, including: Teller transactions, cash handling, ATM and vault management, Transaction activity, staffing, and scheduling, Service delivery and operational efficiency
• Ensure the branch operates with a focus on both efficiency and exceptional customer experience
• Identify and implement process improvements to enhance performance and service quality
• Respond to audit findings and ensure timely and effective resolution
• Maintain a culture of operational discipline, accountability, and control awareness
• Provide visible, hands-on leadership as the in-branch manager
• Coach, mentor, and develop team members to achieve high performance in sales, service, and operations
• Manage performance through observation, feedback, and structured development plans
• Foster a culture of accountability, collaboration, and continuous improvement
• Partner with training teams to support ongoing employee development and readiness

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed