Branch Manager

PNC Bank•Lake Worth, FL

1d•Onsite

About The Position

As a Branch Manager in PNC's Retail Bank organization, based at the PNC Downtown Lake Worth Retail Branch in Lake Worth, Florida, you will lead all aspects of branch performance. You will drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being, while creating a differentiated experience in an omnichannel environment. The role collaborates with ecosystem partners and is accountable for risk management and compliance. You will build and lead a high-performing team by attracting, onboarding, coaching, and developing branch team members. The position uses a branded sales process to achieve sales targets and customer loyalty, grows consumer and business household relationships, and supports business banking through business development and community involvement. You will coach consultative selling, manage branch results and client experience, and lead problem resolution. The Branch Manager also drives the employee experience, manages performance expectations, and cultivates an inclusive workplace. Responsibilities include managing operational, human capital, reputational, and business risks; ensuring compliance with regulatory guidelines and policies; and exercising sound judgment to mitigate sales-practice risk. This is an in-office role. Spanish speaking is preferred.

Requirements

Typically requires 3 or more years of related experience.
Must be able to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Spanish speaking ability is preferred.
Preferred skills: accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with a broad range of ecosystem partners.
Manage risk and ensure compliance.
Attract, onboard, coach, and develop branch team members to build a high-performing team.
Use a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition and share-of-wallet growth among consumer and business households, including collaboration with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach consultative selling to drive results and support customer financial well-being.
Manage and coach delivery of a differentiated client experience, including technology-enabled customer interactions and advice-oriented consultation.
Lead effective problem resolution and connect PNC resources to provide a seamless omnichannel customer experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values and cultivate an inclusive workplace.
Manage operational, human capital, reputational, and business risk; use sound judgment to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines and adherence to policies and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.