Branch Manager

PNC•Centre City, NJ

20h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's retail banking organization, you will be based in Hamilton, NJ at the Center City branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. This role manages priorities through planning and execution to drive all aspects of branch performance, revenue, and customer loyalty. It involves creating a differentiated customer experience in an omni channel environment, leading eco-system partners, and being accountable for risk management and compliance. The Branch Manager is also responsible for building a high-performing team through attraction, onboarding, coaching, and development of branch team members.

Requirements

5+ years of related experience
At least 2 years of previous supervisory experience is required
Foundational understanding of balance sheet and income statement
Competencies: Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish preferred
Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented

Responsibilities

Lead, plan and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
Effectively lead eco-system partnerships.
Drive business banking results primarily through business development and community involvement activities.
Coach to consultative selling to drive results and enable customer financial well-being.
Lead, coach and ensure the delivery of a differentiated client experience.
Coach team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Lead effective problem resolution, making banking easy for customers.
Connect all of PNC, delivering a seamless customer experience in an omni channel environment.
Drive the employee experience.
Acquire and retain talent through effective onboarding, coaching and development.
Make talent development a priority for all branch team members.
Ensure employees achieve performance and activity expectations through effective and ongoing performance management.
Model PNC values by cultivating and supporting an inclusive workplace.
Manage operational, human capital, reputational and business risk.
Exercise leadership, authority and sound decision making to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Manage Risk - Assess and effectively manage all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivate diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role model our values with transparency and courage.
Enable Change - Take action to drive change and innovation that will transform our business.
Achieve Results - Take personal ownership to deliver results, empower and trust others in decision making.
Develop the Best - Raise the bar with every talent decision and guide the achievement of all employees and customers.