Branch Manager

Ridgewood Savings Bank•Hewlett, VA

17d•$79,725 - $99,630•Onsite

About The Position

The Branch Manager is responsible for maintaining high levels of productivity among branch personnel through careful supervision, including training, coaching, disciplining, and evaluating. This role involves making recommendations on hiring, terminations, and salary increases. The Branch Manager also maximizes the sales performance of branch staff in line with goals, conducts daily huddles, and fosters a synergistic team atmosphere to ensure high customer satisfaction. They are responsible for the profitability of the branch, directing daily operations, and ensuring regulatory compliance. Additionally, the Branch Manager manages staffing, payroll, and investigates policy and procedure adherence. They resolve customer complaints, inspect high-dollar transactions to mitigate fraud, ensure proper settlement of check items, and review daily printouts to monitor suspicious activity. Security of ATMs and functioning of security cameras are also key responsibilities. The role involves completing Currency Transaction reports, reviewing business profiles, administering signature guarantees, and completing financial reconciliation reports. Community involvement and making decisions on donations are part of the role, as is ensuring Business Resumption Plan testing is completed. The Branch Manager may operate as a Universal Banker when necessary and works with People Operations to fill open positions.

Requirements

High School diploma or G.E.D. equivalent
Minimum three to five years bank operations experience
Demonstrated ability to be an effective supervisor and to build and maintain rapport with management and subordinates. Generally equivalent to two years Supervisor experience.
Demonstrated expert-level knowledge of Bank products, services, and delivery channels, as well as all associated software and programs, including Microsoft Office
Demonstrated ability to achieve sales, service and soundness goals.
Demonstrated ability to identify, investigate and resolve problems concerning customer accounts/transactions and employee conflicts.
Strong leadership skills, including team building, coaching, and employee development.
Demonstrated ability to coach and motivate staff, conduct Individual Development Plans and to conduct Sales meetings.
Outstanding oral and written communication skills
Demonstrated understanding of branch market conditions and the ability to gather data, conduct research, and develop branch marketing, business development, and sales and services plans.
Confidently able to discuss established growth targets identified on dashboard and properly execute sales activities to meet stated targets.
Ability to build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
Demonstrates good judgement and ability to make independent decisions required to manage the branch.

Nice To Haves

Four-year degree in business or related field preferred but not required.
Experience as an Associate Manager preferred (at least one year experience an Associate Manager)

Responsibilities

Maintains high level of productivity among branch personnel through careful supervision, including training, coaching, disciplining, and evaluating.
Makes recommendation on hiring, terminations, and salary increases.
Maximizes sales performance of branch staff in line with goals set on sales dashboard and local market realities.
Performs daily huddles to keep staff engaged and informed, recognizing successes and rewarding positive behaviors.
Projects and promotes a sustained synergistic team atmosphere to maintain a high level of customer satisfaction.
Reviews End of Week Recap and monthly Newsletter.
Conducts team meetings that cover Soundness, Service, and Sales topics.
Creates and monitors individual development plans for branch personnel.
Supports universal banker model with specialty skills.
Ensures profitability level of branch location as directed by senior management.
Directs the daily branch operations by providing guidance to branch personnel in servicing customer needs in accordance with all regulatory requirements.
Maintains proper daily staffing requirements by ensuring the weekly branch personnel schedule is completed and posted to employees.
Responsible to review and submit payroll.
Documents and reports attendance to Human Resources Department.
Ensures that branch personnel follow bank policies and procedures by investigation and follow-up.
Conduct monthly operational meetings to assure branch personnel are trained and knowledgeable in the bank’s policies and procedures.
Disseminates information gathered at Manager’s meetings.
Ensures regulatory compliance.
Resolves customer complaints or needs that may exceed the authority of subordinates by analyzing situations and making decisions.
Diligently inspects high dollar transactions to mitigate fraud.
Ensures proper review and settlement of in-clearing check items by reviewing account history and paying or returning rejected items in accordance with Regulation CC.
Reviews daily printouts required by bank policy and procedure to prevent financial loss and monitor suspicious activity in accordance with BSA and other regulatory requirements.
Inspects automated teller machines and ensures security cameras are functioning properly for branch and customer security and safety.
Maintains dual control and proper security procedures.
Ensures Currency Transaction reports are completed daily and submitted in appropriate timeframe.
Reviews business profiles to ensure required information is completed and documented accordingly, completes and submits all Compliance reports in order to be compliant with BSA requirements.
Administers signature guarantees under the guidelines of the Securities Transfer Agents Medallion Program.
Completes monthly State of the Branch and General Ledger Reconciliation reports, to review the financial activities of the branch and ensure all required actions are conducted.
Maintains involvement in the community, building a positive image of the bank within their neighborhoods while increasing business opportunities.
Makes decisions and recommendations for donations to local organizations either through the Ambassador program or the Corporate Giving program.
Ensures that annual Business Resumption Plan testing is completed and up to date.
Ensures adequate coverage and maintains acceptable levels of customer service by operating as a Universal Banker when necessary.
Works jointly with People Operations to fill open positions within the branch.
Assists out when needed by performing other related duties that may be necessary from time to time.