Branch Manager - McTavish Branch

Assiniboine Credit Union•Brandon, MB

13h•Onsite

About The Position

Reporting to the Vice President, Retail, the Branch Manager provides strategic leadership and operational oversight to ensure the delivery of exceptional member experience and compliance with all internal controls and regulatory standards. The Branch Manager leads, coaches, and mentors a high-performing Consultant team, with a strong focus on relationship banking and personalized financial advice. Working collaboratively with other branch leaders and internal partners, the Branch Manger drives branch performances, supports organizational goals and ensures members receive seamless, quality advice and service. This position champion and supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity in all decisions.

Requirements

Completion of a post-secondary program in a related field, plus 6 to 10 years of job-related experience, or an equivalent combination of both education and experience.
Minimum of 3 years of leadership experience within a financial institution, overseeing branch operations, budgets, reporting, and service standards.
Minimum 3-5 years of experience advising and providing financial products (consumer and small business loans, lines of credit, mortgages, deposit and investment products).
Skilled in adjudicating credit applications and making lending decisions aligned with policy and risk guidelines.
Strong leadership skills with ability to lead, coach, mentor, delegate and foster a respectful, high-performance team culture
Strong communication and interpersonal skills, with the ability to build and maintain relationships
Excellent strategic thinking, problem-solving and decision-making skills
Strong attentions to details and ability to meet strict deadlines while managing multiple priorities simultaneously
Digital literacy using a variety of systems and tools

Nice To Haves

Leadership/Coaching Certificate and/or CFP/PFP designation would be considered an asset.
Knowledge of credit union philosophies, principles, legislation, regulations, and understands credit union operations is an asset

Responsibilities

Build and lead a strong advice culture, with a focus on relationship banking and providing proactive financial guidance.
Coach, mentor, and empower employees; assign appropriate discretionary limits aligned with their experience and level of competency.
Promote a positive and respectful work environment, fostering collaboration, accountability and continuous learning through providing effective, consistent and constructive coaching and communication to all employees.
Act as a change leader, championing cultural shift towards proactive advice and service delivery.
Communicate ACU’s vision, mission, and strategic priorities in ways that inspire and engage employees.
Translate organizational goals and objectives into actionable strategies and performance targets for the branch and employees.
Champions a digital-first mindset by encouraging adoption of digital tools and services through education and leadership.
Actively engage in community initiatives, sponsorships, and volunteer opportunities to strengthen ACU’s local presence and foster trust among members
Identify and pursue business development opportunities, including outreach to potential members, referral partnerships, centers of influence, and financial education programs.
Resolve complex member complaints with professionalism, ensuring the needs of members, employees and the credit union are met.
Maintain current and relevant knowledge of industry trends, competitor products and strategies.
Ensure branch operations, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.