Branch Manager, Community Branch Network

HUB International•Surrey, BC

47d•CA$80,000 - CA$95,000•Onsite

About The Position

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion. As Branch Manager, you’ll oversee all aspects of branch leadership-- from business planning and performance to team development and operational execution.

Requirements

Level 2 General Insurance License
3+ years of leadership experience managing a department or branch within the insurance industry
Proven knowledge in ICBC, Commercial (Fleet) and Habitational insurance
Strong business acumen with proven ability to meet financial and operational goals
Exceptional communication and interpersonal skills with a passion for client service and team success
Highly organized, adaptable and committed to continuous learning and development
Ability to lead and create an inclusive and highly engaged branch
Ability to speak Punjabi is considered an asset for this branch, supporting service to a diverse client community
2-5 years of relevant experience

Responsibilities

Be accountable and drive your branch results
Develop and execute an annual business plan, in partnership with the AVP & VPs to achieve revenue, profitability, retention, and growth targets: new business, retention, cross-selling or adding additional products to ensure clients are properly covered for risks and client experience
Monitor branch financials (P&L), identifying opportunities to improve performance and manage expenses responsibly
Assess local market and identify current and prospective opportunities to obtain new clients
Ensure excellent and consistent client service experience
Ensure all best practices are adopted and effective for the branch
Ensure consistently excellent client experience by promoting best practices and operational efficiency
Strengthening HUB’s local presence through community engagement and business networking
Build and nurture a positive, high-performing workplace culture that attracts, develops, and retains top talent
Recruit, onboard, and coach team members to achieve their goals and deliver exceptional results
Provide ongoing feedback, support, and professional development opportunities, including cross-training, leadership growth and branch succession planning
Conduct regular team meetings and maintain clear, transparent communication across all levels including but not limited to one on ones, coaching, performance management, quarterly reviews and clear documentation in collaboration with our HR partners
Other duties and responsibilities as assigned
Oversee day-to-day branch operations, ensuring alignment with HUB’s standards for branding, professionalism, and client service.
Ensure compliance with company policies and industry regulations.
Maintain a well-organized, efficient, and client-focused environment
Other duties and responsibilities as assigned