Branch Manager

Calgary Fasteners Tool • Courtenay, BC

11d • Onsite

About The Position

The Fastener Group Ltd. (TFG) is a leading supplier of fasteners and tools with 21 locations in Western and Central Canada, dedicated to providing high-quality products and exceptional service to our customers. TFG is committed to growth and innovation in the fasteners and tools industry, offering a wide range of products for various industries, including manufacturing, construction, and industrial. We are seeking a dynamic and experienced Branch Manager to join our growing team and oversee at our ONO Work and Safety Ltd. Courtenay location. As the Branch Manager, you will be responsible for overseeing the day-to-day operations of the business, driving growth, and ensuring an exceptional customer experience. Your strong problem-solving and leadership skills will be key to your success in this role.

Requirements

• 3+ years of proven experience in a leadership role, preferably in a branch or operational management capacity.
• Strong understanding of business operations, financial management, and customer service excellence.
• Exceptional communication, problem-solving skills and conflict resolution.
• Experience managing inventory, warehousing and day-to-day branch operations.
• Ability to inspire and lead a diverse team to achieve shared goals.
• Professional demeanor and strong work ethic.
• Proficiency with ERP system and Microsoft Office applications
• Adaptability and ability to thrive in a fast-paced environment

Responsibilities

• Oversee branch operations, including customer service, inventory management and logistics, ensuring alignment with company goals and objectives.
• Coordinating with the outside sales team to ensure customer commitments and requirements are being achieved.
• Establish a high-performing team culture through coaching, mentoring, performance management, and leading by example aligned with the company's core values.
• Build and maintain strong relationships with clients, vendors, and partners.
• Conduct regular performance reviews, provide constructive feedback, and implement development plans to drive individual and team growth.
• Ensure that team members are trained and comply with company policies and operational procedures.
• Champion a workplace where safety comes first by consistently following health and safety principles.
• Work closely with senior management to present and execute corporate strategies for the branch.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed