Branch Manager 2 - Outer Loop Kroger Office

U.S. Bank National Association • Louisville, KY

1d • $65,700 - $80,300 • Onsite

About The Position

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.

Requirements

• Bachelor’s degree, or equivalent work experience
• One to two years of experience working in a sales, retail management, or banking environment
• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
• Subject to criminal background and credit check for NMLS registration.
• Must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

• Bilingual Spanish
• Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
• Ability to evaluate and resolve problems and issues with minimal guidance
• Demonstrated success in retail sales environment
• Working knowledge of employment practices including rewards and recognition, employee development, and change management

Responsibilities

• Lead and manage branch(es) to ensure goals are met and to ensure compliance with all banking laws and regulations.
• Regularly coach, develop, mentor and train team members.
• Exercise discretion with independent judgement in performing necessary duties.
• Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services.
• Help individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services.
• Act as leader for customer experience.
• Provide motivation and direction for the team.
• Expand customer base.
• Promote and participate in the local market/community to identify needs and promote U.S. Bank products and services.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution and pension (all benefits are subject to eligibility requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees