BRANCH MANAGER
About The Position
The Branch Manager is accountable for the day-to-day activities of the branch, ensuring all policies and procedures are carried out effectively. This role involves maintaining communication between staff and upper management, providing support, training, and guidance to the staff, and is primarily responsible for producing a satisfactory profit for the branch. The manager oversees 1 to 4 employees and is expected to lead the team to meet and exceed company standards in loans, collections, and expense control, while ensuring consistent growth in accounts and receivables through customer retention and effective advertisement.
Requirements
- Previous manager experience in the finance industry a plus.
Responsibilities
- Ensure all daily duties of the branch and staff are completed.
- Train employees continuously on company policy and procedures to maintain efficiency.
- Ensure compliance with all Federal, State, and Local laws and ethical standards.
- Provide leadership to motivate employees and maintain high branch production by meeting and exceeding company standards for loans, collections, and expense control.
- Maintain consistent growth in accounts and receivables through customer retention and effective advertisement.
- Prepare special reports as needed.
- Create and maintain a successful and profitable branch by controlling assets, proper credit extension, collection routine, thorough follow-up, and handling of past-due customers.
- Ensure all personnel are at work on time and manage their time effectively through coaching.
- Ensure all reports and records are prepared accurately and reach the home office and district supervisor on time.
- Acknowledge receipt of all correspondence from the home office requiring an answer the same day it is received.
- Train all employees on how to properly perform all functions of a loan office, including taking and processing applications, working the counter and taking payments, enforcing contracts, making collection calls, and closing loans.
- Approve and close all New, FB, and Dual loans.
- Approve and close all increases on loans of established accounts.
- Handle, approve, and close all delinquent loans (30 days or more past due).
- Ensure all delinquent work is completed by 2:00 pm daily and customer records are filed properly.
- Keep the office neat and orderly at all times.
- Recommend and handle all legal procedures taken against customers.
- Refund any fees or charges made in error immediately.
- Promptly and systematically make insurance cancellation funds to the customer.
- Distribute Life, Accident and Health, Auto, and Fire Insurance claims to customers.
- Receive all claims from customers and file weekly with the insurance carrier.
- Maintain proper insurance claims records and reports.
- Direct all calls from attorneys, newspapers, reporters, etc., to the home office.
- Verify cash monthly by balancing cash drawers and maintaining cash count records.
- Exercise judgment when making decisions affecting the branch, its personnel, control of assets, and credit decisions.
- Approve all supply requisitions.
- Properly handle all customer inquiries and disputes.
- Protect all customer information, ensuring it is accounted for and stored securely each day before closing.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
