Branch Manager

Sunflower Bank, N.A.•Meridian, TX

51d

About The Position

The Branch Manager oversees the branch’s retail growth and profitability. They are responsible for maximizing sales/production by coaching and developing staff, establishing and upholding legendary customer service, controlling expenses, coordinating the efforts of staff to ensure that functions are completed effectively, and all other various tasks involved in the overall operation of the branch.

Requirements

Two to five years of similar or related experience; banking experience preferred; supervisory experience required.
Must be able to relate well with others and build effective business relationships to successfully perform the job.
Sound judgement and decision making skills.
Proficiency with math calculations.
Computer proficiency in a Microsoft Windows environment.
Demonstrate excellent verbal, telephone and written communication skills.
Sales ability and persuasiveness.
Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
Exceptional customers service, sales, leadership, teamwork and management skills.
Working knowledge of bank operations.
Ability to develop and achieve group goals in accordance with defined parameters.

Responsibilities

Responsible for the corporate growth plan through branch deposit average balance increases, household increases, consumer lending base increases, deposit service fee increases, cross sale ratio, and partnering line of business referrals as well as engaging, motivating, and leading staff to act on and support these initiatives.
Responsible for assisting all sales team initiatives which include weekly joint sales calls to grow business relationships other line of business leaders (e.g., Treasury management, Wealth Management, Commercial lenders, and Small business lenders).
Act as team leader by representing the bank in a favorable light and actively participating in community events and activities. Is active in outside organizations.
Hire, train, direct and communicate performance expectations clearly and frequently, evaluating employee performance – recommend promotions, transfers and salary adjustments; identify performance problems and take action to correct, including termination.
Maintain highly qualified staff at the branch that adheres to the latest approved allocation. This includes management and placing a floater pool, if available.
Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
Plan and assign daily goals, tasks and assignments assuring proper completion and follow-up, which may include performing the duties of subordinates.
Daily monitoring and management of all office tasks including CTR, optical reports, NSF, Teller cash errors, FTE levels and payroll.
Ensure branch adherence to all company policies and procedures.
Act as a branch security representative and enforce the Security Policy.