Branch Manager

Bentley Truck Services•Canterbury, DE

2d•Onsite

About The Position

Bentley Truck Services, Inc. has been family owned and operated since 1991, growing from a small 2-bay shop to 10 locations across 4 states on the east coast. The company offers commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service, with a philosophy of being Committed to Excellence. The Branch Manager is responsible for ensuring all operations at their specific location run safely, efficiently, and profitably. Depending on the location, the manager may oversee other managers involved in service, lease & rental, parts, and sales. The role requires developing teams while holding both themselves and their team accountable.

Requirements

At least 5 years experience in a managerial role relating to Body Shop and /or Service.
Some versatility with other organizational functions.
Associates degree or 10 years related experience.
Ability to mentor and hold employees accountable.
Familiar with Microsoft Office software.

Nice To Haves

Body Shop / Automotive experience a plus.
History of growing teams via hiring and developing.
Bachelors degree.

Responsibilities

Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects, supporting the team’s actions and concerns, and assuring meetings and tasks are documented and stored in the proper location.
Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location, communicating urgent matters as soon as possible.
Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
Schedule technicians to satisfy workload.
Interact with other functions in organization to assure proper payments from customer or insurance firms.
Support employees by assuring proper time is submitted for their pay.
Assure compliance to state and local guidelines for body shops.
Manage their teams to engage each member and to grow their talents to promote business growth, working to get employee buy-in and provide opportunities for employees to be part of providing solutions.
Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
Assure customers are being taken care of through organizational resources, escalating issues when appropriate.
Participate in employee discussions relating to performance reviews and disciplinary concerns.
Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
Escalate employee relations matters to human resources when appropriate.