Branch Manager, Yellowknife & Community Ban

First Nations Bank of Canada•Yellowknife, NT

9d•CA$80,301 - CA$115,634•Onsite

About The Position

As the Branch Manager, Yellowknife and Community Banking you will be working in collaboration with the retail banking leadership team, and hiring, developing and coaching branch employees. You are highly adaptable, professional, efficient and enjoy working with others.

Requirements

Five (5) years of experience working in a financial institution is preferred, or experience in retail management
Proven experience as a retail banker or similar role; sales or customer service experience is preferred
Knowledge of retail banking rules and procedures
Strong leadership skills
Working knowledge of banking software and MS Office 365
Patience and problem-solving ability
Customer-oriented attitude
Excellent communication skills
Knowledge of Indigenous relationship building
Acceptable criminal record and credit checks

Responsibilities

Hire employees and build employee capability to identify, understand and fulfill customer needs
Lead, coach and model quality service delivery at every customer interaction
Lead and contribute to the ongoing improvement of the customer experience
Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
Ensure staff are fully trained in product knowledge and fostered within a cross-selling environment to provide optimum customer service
Manage branch profitability through effective control of non-interest expenses, revenue and loan products
Achieve branch business objectives for sales and service, revenue, volume growth and profitability
Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
Ensure consistent coaching of employees to deliver on the business sales and service strategy
Identify and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services
Build and maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours; rewarding and recognizing sales and service excellence
Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
Follow and ensure employees understand and apply bank/branch operating policies and procedures
Ensure necessary due diligence is taken to support the accuracy of all customer transactions
Ensure timely completion of required reporting