Branch Manager - Thornton

Bellco Credit Union•Thornton, CO

6d•Onsite

About The Position

Responsible for leading all aspects of customer relationships delivered through the branch. This encompasses retail, small business relationships, and community business development. Responsible for branch profitability and branch operations. The Branch Manager typically manages branches in the lower tier of transaction volume, deposits, loans, member households, earnings and marketplace potential.

Requirements

Bachelor's degree in Business/Finance or equivalent work experience.
Minimum of 3 years financial services experience.
1 year of leadership experience including the MIT program, opening and closing duties, etc. preferred.
Loan experience preferred.
Strong interpersonal, sales, and relationship management skills.
Strong written, verbal and communication skills.
Ability to provide leadership and handle multiple priorities under time constraints.
Working knowledge of Microsoft Office desktop applications.

Nice To Haves

1 year of leadership experience including the MIT program, opening and closing duties, etc.
Loan experience

Responsibilities

Leading all aspects of customer relationships delivered through the branch, encompassing retail, small business relationships, and community business development.
Ensuring branch profitability and branch operations.
Providing a valuable and enjoyable experience to both internal customers and members during interactions.
Consistently suggesting ways to improve the member/customer experience through improved processes and technology.
Being responsible for overall branch financial results, operations effectiveness, productivity, and cost effectiveness.
Gaining and maintaining a strong knowledge of Bellco products and services and accurately entering and completing transactions, loan applications and account openings in Bellco systems.
Ensuring established branch goals and metrics are met, including goals for other business groups/partners that work with the branch (i.e. wealth management).
Motivating staff to success.
Conducting daily huddles and monthly one-on-ones with branch staff.
Maintaining positive relationships with other departments, which may include (but are not limited to): Legal Compliance, Human Resources, Operations Teams.
Evaluating, developing, motivating and training branch personnel, and coaching staff in sales and service activities.
Ensuring branch staff has strong product and process knowledge.
Successfully recruiting, hiring, training and navigating performance issues.
Proactively mitigating risk for Bellco through sound leadership, communication, and guidance of decisions made within the branch.
Partnering with Regional Director and Human Resources appropriately.
Supporting company messages and initiatives.
Taking ownership of having tough conversations with the team and being an advocate for change.
Managing losses and other risk issues and ensuring financial losses are within acceptable guidelines.
Understanding and effectively implementing all appropriate regulations.
Ensuring branch effectiveness and adherence to all branch operations, procedures, and compliance.
Maintaining thorough knowledge of lending process, Security and Fraud procedures, and functions of all automated equipment.
Serving as a branch-wide source of knowledge on credit union operating procedures in order to provide necessary support to branch staff.
Conducting ongoing analysis of branch activities, workflow and operations with a specific strategy devised towards meeting corporate goals.
Recommending and helping develop and implement new policies and procedures.
Assisting in defining and developing strategy needed to set or meet organizational goals.
Regular and punctual in person attendance.