Branch Manager - Crosstown

Regions Bank•Memphis, TN

1d•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. This player-coach oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The role drives branch results through personal sales performance and by helping the team meet sales, quality, and service goals while maintaining an efficient, compliant branch. The Branch Manager fosters customer relationships, identifies financial needs, and helps customers work toward their goals. The role includes leading and developing branch associates, generating new business, advising customers on consumer and business banking products and services, resolving escalated issues, recruiting, and maintaining sound banking practices. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

High school diploma or GED.
Two years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain required continuing education.
Ability to work on Saturdays as needed.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Five years of banking and/or lending experience.
Five years of relationship-based client consultation experience.

Responsibilities

Lead a small team of branch associates who contribute to new revenue by identifying customer needs and providing guidance on Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and communities about financial wellness practices and bank technology and digital solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, annuities, and life insurance.
Ensure an optimal customer experience, including helping with transactions, greeting customers, and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates in partnership with senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when they have complex financial goals or needs.
Follow bank policies, procedures, audit requirements, applicable laws, and regulations; ensure associates complete assigned operational risk duties and report operational risks.