Branch Manager

COLORADO CREDIT UNION•Littleton, CO

1d•$72,500 - $80,000•Onsite

About The Position

The Branch Manager is responsible for leading and developing a high-performing branch team to deliver exceptional member experience while achieving sales, service, and operational goals aligned with the credit union’s strategic objectives. This role oversees all day-to-day branch operations, ensuring effective execution of service standards, sales and referral performance, and regulatory compliance. The Branch Manager drives team performance by coaching and developing employees, fostering a collaborative and accountable culture, and ensuring staff are equipped to identify and meet members’ financial needs through consultative interactions. Additionally, this role ensures operational excellence, manages risk, and supports business growth through community engagement, business development, and alignment with organizational initiatives.

Requirements

Demonstrated leadership, coaching, and talent development skills with the ability to motivate, influence, and hold others accountable.
Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction.
Knowledge of Credit Union products and services, consumer lending, deposit operations, and branch procedures.
Working knowledge of applicable regulations, policies, and procedures as it pertains to NCUA, BSA/AML, OFAC, Fair Lending, and other regulatory requirements.
Ability to perform basic mathematical calculations and accurately process financial transactions.
Ability to detect and trace errors, trouble-shoot and solve problems.
Demonstrates professionalism, initiative, adaptability, and a positive approach to leadership and member service.
Minimum of three years of which should be in a lead or supervisory position with sales emphasis required.
Experience with consumer lending processes within a financial institution is required.
Previous teller experience required.

Nice To Haves

A bachelor’s degree or equivalent professional certification is preferred; equivalent experience may be considered.
Knowledge of Symitar and MerdianLink is preferred.

Responsibilities

Provide strategic leadership and oversight of branch operations, ensuring efficient, accurate, and high-quality delivery of member services, including transactions, account origination, onboarding, and lending.
Lead, coach, and develop a high-performing team through effective hiring, onboarding, training, performance management, and development planning.
Manage staffing to support branch needs, including scheduling and front-line support as necessary.
Foster a consultative, needs-based sales culture through coaching, goal setting, and accountability, driving individual and branch performance while deepening member relationships.
Monitor and manage branch performance metrics, including sales, service, operational, and financial results, ensuring alignment with organizational goals.
Ensure branch delivery of consistent, high-quality member experience, monitoring feedback and taking action to improve satisfaction and loyalty.
Oversee daily branch operations, including transaction accuracy, balancing, and completion of daily, monthly, and periodic operational activities.
Leverage data, analytics, and member feedback to identify trends and drive continuous improvement in service delivery, processes, and branch experiences.
Ensure consistent execution of policies, procedures, and service standards, collaborating with peers to drive alignment and best practices across locations.
Ensure compliance with all applicable regulations and internal controls, including NCUA, BSA/AML, Fair Lending, and audit requirements, while maintaining strong operational accuracy and quality control.
Maintain a safe and secure branch environment by enforcing security protocols and ensuring team awareness of procedures.
Ensure branch readiness for internal audits and regulatory examinations, addressing findings and maintaining strong internal controls.
Resolve complex member issues and operational challenges, ensuring timely and effective outcomes.
Identify and implement process, system, and workflow improvements to enhance efficiency and the member experience.
Maintain deep knowledge of credit union products, services, and lending guidelines to support team performance and ensure consistent member experiences.
Manage branch expenses in alignment with the credit union’s strategic plan and approved budget.
Communicate proactively with the Director of Retail regarding branch performance, risks, and overall conditions.
Participate in business development and community relations activities to promote the credit union.
Perform other duties as assigned.